Principal Human-Centred Design Lead Australia

BHP; Brisbane; On-site; AUD 120,000 - 190,000; Full time

Job summary

BHP is seeking a Principal Human Centred Design in Australia. The role focuses on applying human-centred design to Portfolio & Experience initiatives, ensuring HR change is grounded in real employee needs through service design and experience mapping.

The candidate translates insights into practical recommendations for leaders and supports usability testing, design standards, and toolkit development to enable delivery teams.

Qualifications

• Formal or equivalent education in design, psychology or business with relevant experience.
• Proven ability to apply human-centred and service design methods to organisational change.
• Ability to translate insights into practical design recommendations for leaders.

Responsibilities

• Applies human-centred design methods to P&E initiatives.
• Leads service design and experience mapping for material change.
• Facilitates design workshops with employees and leaders.
• Translates customer and employee insight into actionable design guidance.
• Collaborates with delivery teams to embed design outcomes in delivery.
• Contributes to design standards and toolkits.

Skills

Human-centred design

Service design

User research

Journey mapping

Experience mapping

Co-design

Facilitation

Communication

Storytelling

Education

Tertiary qualification in design/psychology/business

Postgraduate study in human-centred design or service design

Job description

BHP is seeking a Principal Human Centred Design in Australia. The role focuses on applying human-centred design to Portfolio & Experience initiatives, ensuring HR change is grounded in real employee needs through service design and experience mapping.

The candidate translates insights into practical recommendations for leaders and supports usability testing, design standards, and toolkit development to enable delivery teams.