Lead Human-Centred Design & Service Experience

BHP; Australia; Remote; AUD 130,000 - 190,000; Full time

Benefits offered by this job

Flexible working options

Parental leave

Employee share plan

Job summary

BHP is seeking a Principal Human Centred Design professional in Australia to lead human-centred design and service design for Portfolio & Experience initiatives. You will ensure HR changes are grounded in real employee needs and translate insights into practical recommendations for senior leaders.

The role requires strong facilitation, experience in usability testing, and a track record of building design standards and toolkits for delivery teams. Equity in a diverse workplace is valued.

Qualifications

• Proven experience applying human-centred and service design methods, including user research, journey and experience mapping, service blueprinting and co-design, to complex organisational change
• Strong facilitation skills, with experience running design workshops with employees, leaders and other stakeholders
• Experience planning and running usability and experience testing of new solutions, and using the findings to refine them
• Ability to translate customer and employee insight into clear, practical design recommendations that leaders can act on
• Experience in HR, people or employee experience design is preferred but not essential

Responsibilities

• Applies human-centred design methods to P&E initiatives
• Leads service design and experience mapping for material change
• Facilitates design workshops with employees, leaders and stakeholders
• Translates customer insight into practical design recommendations
• Partners with Principal Project Management and Lead Principal for a Value Stream on delivery integration
• Supports usability and experience testing of new solutions
• Contributes to P&E's design standards and toolkits
• Reports design outcomes and insights to Manager Experience Delivery

Skills

Human-centred design

Service design

Facilitation

User research

Experience mapping

Education

Tertiary qualification in design

Job description

BHP is seeking a Principal Human Centred Design professional in Australia to lead human-centred design and service design for Portfolio & Experience initiatives. You will ensure HR changes are grounded in real employee needs and translate insights into practical recommendations for senior leaders.

The role requires strong facilitation, experience in usability testing, and a track record of building design standards and toolkits for delivery teams. Equity in a diverse workplace is valued.