Principal Service Designer - Human-Centred Transformation

Resources; Melbourne; Sur place; AUD 90 000 - 120 000; Plein temps

Résumé du poste

Resources Melbourne is seeking a Principal Service Designer to guide the Communities and Families Transformation Program. You will lead discovery, shape service design, and ensure solutions align with long-term objectives across multiple government teams.

The role emphasizes human-centered design and collaboration with architects, analysts, and business leads. The position is based in Melbourne with flexible work arrangements and a focus on delivering modern, compliant ICT services for child

Qualifications

• Ability to communicate complex service insights clearly to senior stakeholders.
• Experience in leading discovery, problem framing, and service blueprint development.

Responsabilités

• Foster collaborative relationships by communicating service insights clearly to senior stakeholders and decision-makers to reflect cross-organisational dependencies.
• Lead workshops and co-design sessions with domain experts, business stakeholders, and technology teams to align perspectives around a common direction.
• Act as a bridge between internal teams and delivery partners to ensure alignment with the shaping process and that the solution matches the service intent.

Description du poste

Resources Melbourne is seeking a Principal Service Designer to guide the Communities and Families Transformation Program. You will lead discovery, shape service design, and ensure solutions align with long-term objectives across multiple government teams.

The role emphasizes human-centered design and collaboration with architects, analysts, and business leads. The position is based in Melbourne with flexible work arrangements and a focus on delivering modern, compliant ICT services for child