Principal Process Improvement | Australia

BHP; Brisbane; On-site; AUD 180,000 - 240,000; Full time

Job summary

BHP in Australia is seeking a Principal Process Improvement to lead HR process analysis and redesign across Portfolio & Experience (P&E). You will identify root causes, design future-state processes aligned to the HR operating model, and partner with GBS and CoEs to implement improvements and measure outcomes.

The role emphasizes turning improvement opportunities into practical, sustainable solutions and defining standard work across the HR function to enhance employee and leader experience.

Qualifications

• Strong analytical skills with the ability to use data to measure process performance and quantify benefits.
• Stakeholder engagement, facilitation and communication skills to influence across HR, GBS and business.
• Experience defining standard work and embedding it with operational teams or centres of excellence.
• Proven track record leading process analysis and redesign in large organisations with process mapping and root cause analysis.

Responsibilities

• Leads process analysis and redesign for material HR initiatives across Portfolio & Experience.
• Identifies root causes of process inefficiency and fragmentation to drive end-to-end improvements.
• Develops future-state process designs aligned to the HR operating model and standard work.
• Partners with GBS and CoEs on process implementation and measurement of outcomes.
• Supports prioritisation of the continuous improvement pipeline.

Skills

Analytical skills

Stakeholder engagement

Facilitation

Communication

Education

Tertiary qualification in business, engineering, human resources, operations management or a related discipline

Tools

Lean Six Sigma

Job description

Principal Process Improvement | Australia

BHP is a world-leading resources company. We work in more than 90 locations worldwide and our products are sold globally.

We've positioned our business to support the megatrends shaping our world. Iron ore and metallurgical coal for the steel needed for global infrastructure and the energy transition. Copper for renewable energy. And we are moving into potash to support more sustainable farming.

A resource mix for today - and critical to the future.

About the Role

Reporting to the Manager Experience Delivery, the Principal Process Improvement leads process analysis and redesign for material HR initiatives across Portfolio & Experience (P&E). You will find and fix the root causes of fragmented or inefficient HR processes, rather than patching symptoms, and design future-state processes that are aligned to the HR operating model.This role will support process implementation and the definition of standard work, measure and report improvement outcomes, and help prioritise the continuous improvement pipeline. You will also contribute to P&E's process improvement methodology, helping to build a simpler, more consistent experience for employees and leaders.

Accountabilities

Leads process analysis and redesign for material HR initiatives

Identifies root causes of process inefficiency and fragmentation

Develops future-state process designs aligned to the HR operating model

Partners with GBS and CoEs on process implementation

Supports standard work definition arising from improvement initiatives

Measures and reports process improvement outcomes

Contributes to P&E's process improvement methodology

Supports continuous improvement pipeline prioritisation

About You

Tertiary qualification in business, engineering, human resources, operations management or a related discipline, or equivalent relevant experience

Process improvement certification (such as Lean Six Sigma Green or Black Belt, or equivalent) is preferred

Proven experience leading process analysis and redesign in a large, complex organisation, including process mapping, root cause analysis and future-state design

Demonstrated ability to turn improvement opportunities into practical, sustainable solutions that remove duplication, reduce rework and improve the employee and leader experience

Experience defining standard work and embedding it with operational teams, shared services or centres of excellence

Strong analytical skills, with the ability to use data to measure process performance, quantify benefits and report improvement outcomes

Strong stakeholder engagement, facilitation and communication skills, with the ability to influence and build trusted relationships across HR, GBS and the business

Experience prioritising and managing a continuous improvement pipeline, and contributing to improvement methodology and standards

Experience in HR, people or shared services processes is preferred but not essential