Principal Human Centred Design | Australia

BHP; Brisbane; On-site; AUD 120,000 - 190,000; Full time

Job summary

BHP is seeking a Principal Human Centred Design in Australia. The role focuses on applying human-centred design to Portfolio & Experience initiatives, ensuring HR change is grounded in real employee needs through service design and experience mapping.

The candidate translates insights into practical recommendations for leaders and supports usability testing, design standards, and toolkit development to enable delivery teams.

Qualifications

• Formal or equivalent education in design, psychology or business with relevant experience.
• Proven ability to apply human-centred and service design methods to organisational change.
• Ability to translate insights into practical design recommendations for leaders.

Responsibilities

• Applies human-centred design methods to P&E initiatives.
• Leads service design and experience mapping for material change.
• Facilitates design workshops with employees and leaders.
• Translates customer and employee insight into actionable design guidance.
• Collaborates with delivery teams to embed design outcomes in delivery.
• Contributes to design standards and toolkits.

Skills

Human-centred design

Service design

User research

Journey mapping

Experience mapping

Co-design

Facilitation

Communication

Storytelling

Education

Tertiary qualification in design/psychology/business

Postgraduate study in human-centred design or service design

Job description

Principal Human Centred Design | Australia

BHP is a world-leading resources company. We work in more than 90 locations worldwide and our products are sold globally.

We've positioned our business to support the megatrends shaping our world. Iron ore and metallurgical coal for the steel needed for global infrastructure and the energy transition. Copper for renewable energy. And we are moving into potash to support more sustainable farming.

A resource mix for today - and critical to the future.

About the Role

Reporting to the Manager Experience Delivery, this role brings human-centred and service design expertise to Portfolio & Experience (P&E) initiatives. You will make sure material HR change is designed around the real needs of employees and leaders, not just internal process, by applying human-centred design methods and leading service design and experience mapping.

Accountabilities

• Applies human-centred design methods to P&E initiatives
• Leads service design and experience mapping for material change
• Facilitates design workshops with employees, leaders and stakeholders
• Translates customer insight into practical design recommendations
• Partners with Principal Project Management and Lead Principal for a Value Stream on delivery integration
• Supports usability and experience testing of new solutions
• Contributes to P&E's design standards and toolkits
• Reports design outcomes and insights to Manager Experience Delivery

About You

• Tertiary qualification in design, organizational psychology, business or a related discipline, or equivalent relevant experience
• Postgraduate study or certification in human-centred design, service design or design thinking is preferred
• Proven experience applying human-centred and service design methods, including user research, journey and experience mapping, service blueprinting and co-design, to complex organisational change
• Demonstrated ability to translate customer and employee insight into clear, practical design recommendations that leaders can act on
• Strong facilitation skills, with experience running design workshops with employees, leaders and other stakeholders
• Experience planning and running usability and experience testing of new solutions, and using the findings to refine them
• Ability to work alongside project management and delivery teams so that design outcomes are built into delivery
• Experience building design standards, toolkits or practices that other teams can use, and a strong portfolio of work that shows your approach and impact
• Strong communication and storytelling skills, with the ability to share insights and design outcomes clearly with senior stakeholders
• Experience in HR, people or employee experience design is preferred but not essential