Prestige Auto Service Advisor

Autosports Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Professional development

Parental leave

OEM vehicle offers

Premium training

Staff discounts

Wellbeing program

Diversity and Inclusion Council

Referral bonuses

Employee Assistance Program (EAP)

Team events

Job summary

Autosports Group in Sydney is seeking a Service Advisor to lead the customer experience in our premium service team. You will be the main contact from booking to handover, delivering personalised service that aligns with luxury brands.

The ideal candidate will bring strong customer service, excellent communication, and solid organisational skills to thrive in a fast-paced workshop environment with a focus on accuracy and quality.

Qualifications

• Previous experience as a Service Advisor in an automotive dealership.
• Strong customer service and communication skills with a professional approach.
• Excellent organisational and time-management abilities.
• Ability to thrive in a fast-paced, high-volume service environment.
• Attention to detail and accuracy.
• Customer-first mindset with premium brands.

Responsibilities

• Act as the primary point of contact for service customers from booking through to vehicle handover.
• Build long-term relationships with clients by delivering premium service.
• Interpret customer concerns and communicate repair requirements to technicians.
• Prepare and explain service estimates, invoices, and repair recommendations.
• Coordinate workflow between customers, technicians, and parts for timely completion.
• Provide regular updates to customers on vehicle progress and approvals.
• Identify upsell opportunities in line with manufacturer guidelines.
• Ensure compliance with dealership processes and warranty requirements.
• Maintain accurate customer and vehicle records within the DMS.
• Collaborate with Parts, Sales, and Workshop teams to exceed customer expectations.

Skills

Customer service

Communication

Organisation

Time management

DMS familiarity

Premium brands

Driver's licence

Tools

DMS systems

Job description

Autosports Group in Sydney is seeking a Service Advisor to lead the customer experience in our premium service team. You will be the main contact from booking to handover, delivering personalised service that aligns with luxury brands.

The ideal candidate will bring strong customer service, excellent communication, and solid organisational skills to thrive in a fast-paced workshop environment with a focus on accuracy and quality.