Premium Lobby Security & Concierge Officer

CERTIS; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Work at Atlassian Central

Premium security & customer experience

Ongoing training & development

Career pathways across security and服务

Inclusive team culture

Job summary

Certis at Atlassian Central in Sydney seeks a Security Officer – Lobby to deliver premium front‑of‑house security, ensuring a welcoming arrival experience while maintaining access control and discretion in a high‑profile environment.

You will be based in Sydney’s Tech Central precinct and support VIP movements, events and incident response as part of a collaborative security team. Full‑time role with Level 5 pay band and First Aid allowance.

Qualifications

• Premium corporate security, concierge, or front‑of‑house experience desirable.
• Exceptional presentation and interpersonal skills.
• Confident communication with executives, employees and visitors.
• Good judgement, situational awareness and de‑escalation ability.
• Customer‑first mindset with strict access‑control discipline.
• Ability to use access‑control, visitor management and standard computer apps.

Responsibilities

• Welcome employees, visitors, contractors and stakeholders in a courteous and professional manner.
• Provide directions, wayfinding and basic building information and assist with enquiries.
• Maintain presentation and service standards in a high‑profile workplace.
• Monitor lobby access points and support authorised entry and visitor processes.
• Identify unusual activity or access concerns and escalate as needed.
• Maintain security discipline without disrupting the customer experience.
• Support VIP arrivals/departures and executive movements with discretion.
• Assist with events and periods of increased visitor activity.
• Collaborate with Controller, Rover Officers and building management.
• Provide immediate assistance during incidents and assist with evacuations.

Skills

Front‑of‑house

Customer service

Communication

De‑escalation

Access control

Executive presence

Education

NSW Security Licence

First Aid & CPR certificates

Job description

Certis at Atlassian Central in Sydney seeks a Security Officer – Lobby to deliver premium front‑of‑house security, ensuring a welcoming arrival experience while maintaining access control and discretion in a high‑profile environment.

You will be based in Sydney’s Tech Central precinct and support VIP movements, events and incident response as part of a collaborative security team. Full‑time role with Level 5 pay band and First Aid allowance.