Security Officer

Certis Group; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Landmark workplace

Premium environment

Training & development

Career pathways

Supportive team culture

Job summary

Certis is seeking a highly professional Security Officer - Lobby to join our team in Sydney's CBD. You will provide a premium front-of-house security presence, manage access control and deliver a safe, welcoming arrival experience for employees, visitors and contractors.

Based at a landmark commercial development, this Full-Time role offers Level 5 pay with First Aid Allowance. You will collaborate with building management and service teams, support VIP movements and handle incidents with

Qualifications

• Premium corporate security/concierge/front-of-house experience is desirable.
• Exceptional personal presentation and interpersonal skills.
• Confident communication with executives, employees, contractors, visitors and the public.
• Strong judgement, situational awareness and de-escalation ability.
• Customer-first mindset with access-control discipline.

Responsibilities

• Welcome employees, visitors, contractors and stakeholders in a courteous and professional manner.
• Provide directions, wayfinding and basic building information and assist with enquiries.
• Maintain presentation, discretion and service standards in a high-profile workplace.
• Monitor lobby access points and support authorised entry and visitor processes.
• Identify unusual activity, access concerns or behaviours requiring escalation.
• Support VIP arrivals and departures and maintain discretion around executive movements.
• Assist with events and periods of increased visitor activity.
• Work closely with the Controller, Rover Officers, building management and other service teams.
• Provide immediate assistance during incidents and emergencies within procedures.
• Support evacuations, access management and communications as directed.
• Maintain clear radio and verbal communication and accurate incident records.

Skills

Front-of-house security experience

Excellent presentation

Interpersonal skills

Communication with executives

Access-control experience

Job description

At Certis, our people are the difference. As one of Australia's leading security and integrated services providers, we deliver tailored solutions that keep people, assets and operations safe across some of the country's most complex and high-profile environments.

We are seeking a highly professional Security Officer - Lobby to join our team. You will provide a premium front-of-house security presence, helping create a safe, welcoming and seamless arrival experience while maintaining effective access control, discretion and situational awareness.

About the Role & Location

You’ll be based at a landmark premium commercial development in Sydney’s Tech hub in the CBD precinct. This innovative, technology-enabled workplace combines cutting-edge building design, sustainability and smart technology to create a highly connected, modern environment.

Employment Type: Full-Time position available

Pay: Level 5 with First Aid Allowance

Key Responsibilities

Premium Lobby & Customer Experience

• Welcome employees, visitors, contractors and stakeholders in a courteous and professional manner.
• Provide directions, wayfinding and basic building information and assist with enquiries.
• Maintain exceptional presentation, discretion and service standards in a high-profile workplace.

Access Control & Security Awareness

• Monitor lobby access points and support authorised entry and visitor processes.
• Identify unusual activity, access concerns or behaviours requiring escalation.
• Maintain security discipline without unnecessarily disrupting the customer experience.

VIP, Event & Stakeholder Support

• Support VIP arrivals and departures and maintain discretion around executive and VIP movements.
• Assist with events and periods of increased visitor or occupant activity.
• Work closely with the Controller, Rover Officers, building management and other service teams.

Emergency & Incident Support

• Provide immediate assistance during incidents and emergencies within training and site procedures.
• Support evacuations, access management and communications as directed.
• Maintain clear radio and verbal communication and accurate incident records.

About You

To be successful in this role, you will bring:

• Premium corporate security, concierge, hospitality or front-of-house experience is highly desirable.
• Exceptional personal presentation and interpersonal skills.
• Confident communication with executives, employees, contractors, visitors and members of the public.
• Strong judgement, situational awareness and de-escalation ability.
• Customer-first mindset while maintaining access-control discipline.
• Ability to use access-control, visitor-management and standard computer applications.

Essential Requirements

• Current NSW Security Licence.
• Current First Aid and CPR certificates.
• Full Australian working rights.
• Ability to complete required employment checks, site induction and site-specific training.
• Availability for Monday-Friday 0800-1800 coverage.

Why Join Certis?

At Certis, we invest in our people and provide opportunities to build long-term careers across security, customer service and integrated solutions.

We offer:

• Work at one of Sydney’s landmark workplaces.
• A premium corporate environment where security and customer experience work together.
• Ongoing training and professional development.
• Career pathways across security, customer service and integrated solutions.
• A supportive and inclusive team culture.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to aSafer, Smarter and Betterworkplace ensures every employee is supported, respected and empowered.

We actively encourageFirst Nations and Torres Strait Islander peoples,veteransand candidates from diverse backgrounds to apply.

Certis Security Australia – Master Licence Details

Sydney Night Patrol & Inquiry Co Pty Ltd

NSW 400674602

ACT 17501220

QLD 41315

WA SA48240

NT 345

SA ISL 178143

TAS 3020

Certis Security Australia Pty Ltd

NSW 405149073

ACT 17501742

QLD 3158254

WA SA 72311

SA ISL 235794

VIC Z05 798 61S

VIC Z05 798 40S

NT 1093

TAS 458596293