Premium Lobby Security & Concierge Officer

Certis Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Certis Australia is seeking a security-focused professional to join our team at Atlassian Central in Sydney's Tech Central precinct. You will manage premium lobby experiences, control access and support VIP movements while coordinating with building management and security teams.

As part of a high-profile workplace, you'll deliver exceptional service, maintain safety, and respond to incidents per site procedures. NSW security licence and First Aid are required.

Qualifications

• Premium corporate security or front-of-house experience preferred.
• Exceptional personal presentation and interpersonal skills.
• Confident communication with executives, employees, contractors, visitors and the public.
• Strong judgement and de-escalation ability.
• Customer-first mindset with access-control discipline.
• Ability to use access-control, visitor-management and standard computer applications.
• Current NSW Security Licence.
• Current First Aid and CPR certificates.
• Full Australian working rights.
• Availability for Monday–Friday 0800–1800.

Responsibilities

• Welcome employees, visitors, contractors and stakeholders in a courteous and professional manner.
• Provide directions, wayfinding and basic building information and assist with enquiries.
• Maintain exceptional presentation, discretion and service standards in a high-profile workplace.
• Monitor lobby access points and support authorised entry and visitor processes.
• Identify unusual activity, access concerns or behaviours requiring escalation.
• Maintain security discipline without unnecessarily disrupting the customer experience.
• Support VIP arrivals and departures and maintain discretion around executive and VIP movements.
• Assist with events and periods of increased visitor or occupant activity.
• Work closely with the Controller, Rover Officers, building management and other service teams.
• Provide immediate assistance during incidents and emergencies within training and site procedures.
• Support evacuations, access management and communications as directed.
• Maintain clear radio and verbal communication and accurate incident records.

Skills

Premium corporate security

Concierge/front-of-house

Interpersonal skills

Executive communication

Situational awareness

Access-control discipline

Computer literacy

Education

NSW Security Licence

First Aid and CPR certificates

Tools

Access-control systems

Visitor management software

Job description

Certis Australia is seeking a security-focused professional to join our team at Atlassian Central in Sydney's Tech Central precinct. You will manage premium lobby experiences, control access and support VIP movements while coordinating with building management and security teams.

As part of a high-profile workplace, you'll deliver exceptional service, maintain safety, and respond to incidents per site procedures. NSW security licence and First Aid are required.