Premium Home Appliance Field Technician

Fisher & Paykel Customer Services Pty Ltd; Queensland; Vor Ort; AUD 65.000 - 80.000; Vollzeit

Benefits dieser Stelle

Generous product discounts

Discounted medical cover

Whanau/Family leave

Zusammenfassung

Fisher & Paykel Queensland is seeking a Field Service Technician to join our Customer Experience team. You will diagnose and resolve product issues in customers’ homes, complete high-quality service and repair work, and ensure a confident customer experience with our premium brand.

You will work independently in the field, maintain safety and product knowledge, and collaborate with our broader support teams to resolve complex issues, while consistently delivering exceptional service.

Qualifikationen

• Strong diagnostic and problem-solving capability.
• Excellent communication and customer service.
• Ability to work independently in the field.

Aufgaben

• Diagnose product faults and identify the right solution.
• Complete service and repair work to high technical and safety standards.
• Strive for first-time resolution wherever possible.
• Communicate clearly with customers during the service experience.
• Treat customers' home and appliance with care and respect.
• Maintain high standards of preparation, workmanship and professionalism.
• Use digital tools and service knowledge to support diagnosis and resolution.
• Keep technical and product knowledge current as new products are introduced.
• Collaborate with Customer Experience and technical support teams to resolve complex issues.
• Take ownership of safety, quality and the overall customer experience from arrival to completion.

Kenntnisse

Diagnostic skills

Customer communication

Problem solving

Safety mindset

Independence

Jobbeschreibung

Fisher & Paykel Queensland is seeking a Field Service Technician to join our Customer Experience team. You will diagnose and resolve product issues in customers’ homes, complete high-quality service and repair work, and ensure a confident customer experience with our premium brand.

You will work independently in the field, maintain safety and product knowledge, and collaborate with our broader support teams to resolve complex issues, while consistently delivering exceptional service.