In-Home Field Service Technician — Premium Brand

Fisher-; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounts on Fisher & Paykel products

Discounted medical cover

Whānau/Family leave

Job summary

Fisher & Paykel in Sydney, NSW, is seeking a Field Service Technician to join our Customer Experience team. You will diagnose and service premium home appliances in customers’ homes, delivering high-quality repairs and exceptional service.

You’ll work independently in the field, communicate clearly with customers, maintain safety standards and stay current with product knowledge as new technologies are introduced. This is a hands-on role with opportunities to grow.

Qualifications

• Experience in field service or appliance repair is preferred.
• Strong diagnostic and problem-solving abilities are essential.
• Excellent customer communication and professionalism required.

Responsibilities

• Diagnose product faults and identify correct solutions.
• Complete service and repair work to high technical and safety standards.
• Communicate clearly with customers about findings and next steps.
• Maintain professional presentation and care when visiting customers' homes.
• Keep knowledge up-to-date as new products and technology are introduced.

Skills

Diagnose faults

First-time resolution

Customer communication

Safety minded

Independent worker

Job description

Fisher & Paykel in Sydney, NSW, is seeking a Field Service Technician to join our Customer Experience team. You will diagnose and service premium home appliances in customers’ homes, delivering high-quality repairs and exceptional service.

You’ll work independently in the field, communicate clearly with customers, maintain safety standards and stay current with product knowledge as new technologies are introduced. This is a hands-on role with opportunities to grow.