Luxury Hotel Housekeeping & Laundry Specialist

Sofitel; Gold Coast City; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Complimentary meals

Global hotel discounts

Paid birthday leave

Reward and recognition program

Complimentary luxury stay with buffet"

Uniforms provided

Public transport access

Broadbeach location

Job summary

Sofitel Gold Coast Broadbeach is seeking a dedicated hospitality professional to join our housekeeping team. In this role you will promptly fulfil guest requests for linens, amenities, and room setups, while maintaining luxury standards across rooms and public areas.

You will work across a rotating roster, ensuring safety, brand consistency, and smooth handovers between shifts. The position offers a vibrant beachside workplace with staff benefits and discount programs.

Qualifications

• Previous housekeeping or cleaning experience, ideally in a hotel or luxury environment.
• Versatile, multi-skilled with ability to move across room servicing, laundry, and public areas.
• Strong eye for detail and pride in presentation and guest service.
• Knowledge of safe chemical handling, manual handling, and health and safety practices.
• The ability to manage multiple tasks in an organised and efficient manner.
• Flexibility to work a rotating roster across seven days.

Responsibilities

• Respond promptly and professionally to guest requests (linen, amenities, rollaway beds, baby cots, pillows, irons), delivering items fully prepared.
• Assist with special room setups, VIP services, and turn-down duties, and handle guest laundry collection and returns aligned with brand standards.
• Clean and service guest rooms to hotel standards, including bathrooms, balconies, and in-room items.
• Maintain public area cleanliness on guest floors (corridors, lift lobbies, glass/mirrors, rubbish removal) and perform scheduled back-of-house cleaning.
• Support post-maintenance cleaning, room inspections, and respond to room status updates (DND, NSR, Sleep Out).
• Operate commercial laundry equipment safely — sort, pre-treat, wash, dry, and fold towels and linen according to care labels and procedures.
• Handle reject and damaged linen correctly, and keep laundry areas clean, organised, and chemicals safely stored.
• Replenish floor pantries and trolleys to par levels, assist with deliveries, stock movement, and stocktake.
• Collect and return master keys, radios, and worksheets, and ensure clear handovers between shifts.
• Follow all safety, chemical handling, and housekeeping protocols at all times.

Skills

Guest service

Attention to detail

Multitasking

Safety training

Teamwork

Flexibility

Communication

Job description

Sofitel Gold Coast Broadbeach is seeking a dedicated hospitality professional to join our housekeeping team. In this role you will promptly fulfil guest requests for linens, amenities, and room setups, while maintaining luxury standards across rooms and public areas.

You will work across a rotating roster, ensuring safety, brand consistency, and smooth handovers between shifts. The position offers a vibrant beachside workplace with staff benefits and discount programs.