Premium Front Office Guest Services Officer

Hyatt Hotels Corporation; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Shift meals

Hyatt accommodation worldwide

Learning and development programs

Employee assistance program

Paid family leave

Diverse and inclusive team

Job summary

Park Hyatt Sydney invites applications for a Guest Service Officer to join our Front Office team. You will manage arrivals and departures, handle reservations accurately, and assist guests with their needs, ensuring the highest level of service in a luxury setting.

Reporting to the Assistant Front Office Manager, you will work with a dynamic team and have opportunities to develop your hospitality career either in Australia or overseas within an international company.

Qualifications

• Good computer skills, particularly in MS Office.
• Ability to work under pressure.
• Diploma/certificate in Hospitality or Tourism Management is desirable.
• Knowledge of Opera Cloud is desirable.
• Preferable prerequisite knowledge of the Travel/Hotel industry.

Responsibilities

• Personally and frequently verifies that guests are receiving the best possible service during arrival and departure.
• To accept room reservations accurately and efficiently and enter the reservation into the computer system immediately.
• To be familiar with the handling of cashiering functions.
• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
• To have a sound knowledge of the local environment with regard to attractions, places of interest, restaurants, shopping areas etc.
• Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

Skills

Good computer skills

Ability to work under pressure

Positive, can-do attitude

Education

Diploma/Certificate in Hospitality or Tourism Management

Tools

MS Office

Opera Cloud

Job description

Park Hyatt Sydney invites applications for a Guest Service Officer to join our Front Office team. You will manage arrivals and departures, handle reservations accurately, and assist guests with their needs, ensuring the highest level of service in a luxury setting.

Reporting to the Assistant Front Office Manager, you will work with a dynamic team and have opportunities to develop your hospitality career either in Australia or overseas within an international company.