Guest Service Officer - Front Office

Park Hyatt; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Shift meals

Spa and F&B discounts

Hyatt accommodation discounts

Learning & development programs

Employee assistance program

Paid family leave

Job summary

Park Hyatt Sydney is seeking a Guest Service Officer to join our Front Office team. You will oversee the guest arrival and departure experience, work under the supervision of the Assistant Front Office Manager, and contribute to an inclusive, dynamic hotel environment.

This role offers opportunities to develop your hospitality career within an international company, in Australia or overseas, and to engage with a luxury guest experience across Park Hyatt properties.

Qualifications

• Good computer skills, especially MS Office.
• Ability to work under pressure.
• Positive, can-do attitude.
• Diploma/certificate in Hospitality or Tourism Management is desirable.

Responsibilities

• Greet guests and manage arrival/departure experience.
• Process room reservations accurately and update system.
• Handle cashiering functions and guest billing.
• Coordinate luggage handling, transport, and guest requests.
• Maintain local knowledge of attractions, restaurants and shopping.

Skills

Customer service orientation

Communication skills

Teamwork

Education

Diploma/certificate in Hospitality or Tourism Management

Tools

MS Office

Opera Cloud

Job description

About Park Hyatt Sydney

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

Organization - Park Hyatt Sydney

Summary

About Park Hyatt Sydney

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

Guest Service Officer

Park Hyatt Sydney is recruiting for a professional Guest Service Officer to join our Front Office team. Join us to redefine luxury.

About The Role

In the role of Guest Service Officer you will be responsible for the guest’s arrival and departure experience. Reporting to the Assistant Front Office Manager, you will be enjoying an inclusive working environment within a dynamic team that extends beyond the realms of Front Office. This varied and dynamic role provides a chance to develop your professional hospitality career within an international company; either in Australia or overseas.

Main Responsibilities

• Personally and frequently verifies that guests are receiving the best possible service during arrival and departure .
• To accept room reservations accurately and efficiently and enter the reservation into the computer system immediately.
• To be familiar with the handling of cashiering functions.
• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
• To have a sound knowledge of the local environment with regard to attractions, places of interest, restaurants, shopping areas etc.
• Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

Qualifications

• Good Computer Skills particularly in the use of MS Office.
• Ability to work under pressure.
• Positive, can-do attitude
• Diploma/certificate in Hospitality or Tourism Management is desirable.
• Knowledge of Opera Cloud is desirable.
• Preferable prerequisite knowledge of the Travel/Hotel industry

Working at Park Hyatt Sydney will include:

• Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets
• Access to complimentary and discounted Hyatt accommodation worldwide
• Access to internationally recognised learning and development programs and opportunities
• Access to an employee assistance program and paid family leave benefits
• Being part of a diverse and inclusive team, passionate about their work

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces with the aim to create an authentic culture of care and service.

Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt