Luxury Front Desk Guest Experience Specialist

Hyatt Hotels Corporation

Sydney

On-site

AUD 55,000 - 75,000

Full time

2 days ago

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Benefits offered by this job

Shift meals

Spa & F&B discounts

Hyatt accommodation discounts

Learning & development programs

Employee assistance program

Paid family leave

Diverse & inclusive team

Job summary

Park Hyatt Sydney is recruiting for a professional Guest Service Officer to join our Front Office team. You will be responsible for the guest's arrival and departure experience, reporting to the Assistant Front Office Manager, in an inclusive environment within a dynamic team that extends beyond Front Office.

This role offers opportunities to develop your hospitality career within an international company, with options in Australia or overseas.

Qualifications

Good Computer Skills particularly in the use of MS Office.
Ability to work under pressure.
Diploma/certificate in Hospitality or Tourism Management is desirable.
Knowledge of Opera Cloud is desirable.
Preferable prerequisite knowledge of the Travel/Hotel industry

Responsibilities

Personally and frequently verifies that guests are receiving the best possible service during arrival and departure.
To accept room reservations accurately and efficiently and enter the reservation into the computer system immediately.
To be familiar with the handling of cashiering functions.
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
To have a sound knowledge of the local environment with regard to attractions, places of interest, restaurants, shopping areas etc.
Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.