Premium Freight Service Coordinator – Melbourne Airport

Global Express; Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work

Parental leave

Employee discounts

Training and mentoring

Job summary

Team Global Express in Melbourne is seeking two Premium Service Coordinators to monitor high-priority freight from pickup to delivery, keeping customers informed with timely updates and proactive issue resolution.

Ideal candidates have experience in customer service or logistics, strong communication and organisational skills, and the ability to handle multiple tasks in a fast-paced environment. Flexible work options and career progression are offered.

Qualifications

• Experience in customer service, transport or logistics.
• Strong communication and relationship-building skills.
• Ability to prioritise multiple tasks in a fast-paced environment.

Responsibilities

• Monitor high-priority freight consignments from pickup through to delivery.
• Proactively track freight and intervene when delays or service issues arise.
• Keep customers informed with timely and accurate shipment updates.
• Respond to customer enquiries via phone and email.
• Liaise with depots, operations teams and drivers to resolve freight issues.
• Investigate delays and coordinate recovery solutions.
• Maintain accurate records using internal systems and applications.
• Build strong relationships with customers and internal stakeholders.
• Support continuous improvement and deliver outstanding customer service.

Skills

Customer service

Transport or logistics

Communication skills

Organisational skills

Microsoft Office

Tools

MS Office

Job description

Team Global Express in Melbourne is seeking two Premium Service Coordinators to monitor high-priority freight from pickup to delivery, keeping customers informed with timely updates and proactive issue resolution.

Ideal candidates have experience in customer service or logistics, strong communication and organisational skills, and the ability to handle multiple tasks in a fast-paced environment. Flexible work options and career progression are offered.