HMF Consultant

Global Express; Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work

Parental leave

Employee discounts

Training and mentoring

Job summary

Team Global Express in Melbourne is seeking two Premium Service Coordinators to monitor high-priority freight from pickup to delivery, keeping customers informed with timely updates and proactive issue resolution.

Ideal candidates have experience in customer service or logistics, strong communication and organisational skills, and the ability to handle multiple tasks in a fast-paced environment. Flexible work options and career progression are offered.

Qualifications

• Experience in customer service, transport or logistics.
• Strong communication and relationship-building skills.
• Ability to prioritise multiple tasks in a fast-paced environment.

Responsibilities

• Monitor high-priority freight consignments from pickup through to delivery.
• Proactively track freight and intervene when delays or service issues arise.
• Keep customers informed with timely and accurate shipment updates.
• Respond to customer enquiries via phone and email.
• Liaise with depots, operations teams and drivers to resolve freight issues.
• Investigate delays and coordinate recovery solutions.
• Maintain accurate records using internal systems and applications.
• Build strong relationships with customers and internal stakeholders.
• Support continuous improvement and deliver outstanding customer service.

Skills

Customer service

Transport or logistics

Communication skills

Organisational skills

Microsoft Office

Tools

MS Office

Job description

About the Rol e

We’re looking for 2 customer-focused Premium Service Coordinators to join our Priority – Specialised Services team based at Melbourne Airport.

We have 2 full-time opportunities available:

• 1 x Permanent Full-Time Position

In this fast-paced role, you’ll monitor high-priority freight consignments from collection through to delivery, ensuring every shipment is tracked closely and customers receive timely, accurate updates throughout the journey. You’ll work closely with operations, depots and drivers to proactively resolve issues, minimise delays and deliver an exceptional customer experience.

Working Hours

• Monday to Friday
• Rotating roster between 8:00am and 5:30pm
• Same working hours apply to both positions.

What You’ll Do

• Monitor high-priority freight consignments from pickup through to delivery.
• Proactively track freight and intervene when delays or service issues arise.
• Keep customers informed with timely and accurate shipment updates.
• Respond to customer enquiries via phone and email.
• Liaise with depots, operations teams and drivers to resolve freight issues.
• Investigate delays and coordinate recovery solutions.
• Maintain accurate records using internal systems and applications.
• Build strong relationships with customers and internal stakeholders.
• Support continuous improvement and deliver outstanding customer service.

What You’ll Bring

• Previous experience in customer service, transport or logistics.
• Excellent communication and relationship-building skills.
• Strong attention to detail and organisational skills.
• Ability to prioritise multiple tasks in a fast-paced environment.
• Intermediate Microsoft Office skills (Outlook, Word and Excel).
• A proactive approach to problem-solving.
• Customer-first mindset with a focus on service excellence.
• Ability to work independently and as part of a collaborative team.

Why Join Team Global Express?

• Choice of permanent or fixed-term full-time opportunities.
• Monday to Friday work-life balance.
• Career development and internal progression opportunities.
• Supportive and collaborative team environment.
• Employee benefits including discounts on major retailers, travel and healthcare.
• A workplace that values safety, teamwork and continuous improvement.

This role is ideal for someone who enjoys coordinating freight, solving problems and providing exceptional customer service while ensuring critical shipments are delivered safely and on time.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

Competitive salary above industry standards

Upskilling, training, mentoring and more to support your career development journey

Fun and practical employee perks and discounts

Flexible work, including work from home

Inclusive parental leave policy that supports all parents & carers

Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Other things to note

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.