Pre Construction Admin - Residential

Marble Group; North Lakes; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary package

Opportunities to grow and learn

Brilliant culture and team dynamic

Job summary

Marble Group in Queensland is seeking a Pre-Site Customer Service Officer to join our growing team. You’ll support clients through the pre-construction phase, manage expectations, and help keep building projects on track with accurate record-keeping.

The successful candidate will have at least 2 years in the new build industry, excellent customer service, and strong verbal and written communication, plus solid MS Office skills.

Qualifications

• Minimum 2 years' experience working within the new build industry.
• Excellent customer service and communication, both written and verbal.
• A goal driven and positive attitude.
• Intermediate - advanced Microsoft Office and Companion skills.
• Exceptional attention to detail.

Responsibilities

• Effectively manage client expectations, ensuring they are aware on the status of their home during the pre-construction phase.
• Deliver exceptional customer service, build and maintain customer relationships.
• Ensuring all building approvals are completed and lodged including QBCC applications
• Maintain a high degree of accuracy recording customer project details.
• Ensure all conditions in the Building Contract are met

Skills

Customer service

Verbal & written communication

Time management

MS Office

Attention to detail

Job description

Our client is an award-winning home builder with so much growth ahead. Through their decades of experience, they are now one of the most successful and well-respected builders throughout Queensland. They are currently on the look out for a Pre-Site Customer Service Officer to join their growing team.

As their business grows they are looking for a Pre-Site Customer Service Officer super star. Someone who can grow with the business and strive for success.

ABOUT THE ROLE

The role is for someone who is hard working and has an all-round great attitude to getting the job done, as this role is a pivotal part within the business. For success within the role you will need to have great time management, organisational and customer service skills. You will be joining an industry professional, dedicated and honest administration and construction team with that family feel.

DUTIES

• Effectively manage client expectations, ensuring they are aware on the status of their home during the pre-construction phase.
• Deliver exceptional customer service, build and maintain customer relationships.
• Ensuring all building approvals are completed and lodged including QBCC applications
• Maintain a high degree of accuracy recording customer project details.
• Ensure all conditions in the Building Contract are met

WHAT YOU'LL NEED

• Minimum 2 years' experience working within the new build industry
• Excellent customer service and communication, both written and verbal
• A goal driven and positive attitude
• Intermediate - advanced Microsoft Office and Companion skills
• Exceptional attention to detail

WHAT YOU'LL GET

• Competitive salary package
• Opportunity to grow and learn
• An environment where you can bring initiatives and ideas forward
• Brilliant culture and team dynamic

All applications and conversations will be kept confidential until otherwise directed.

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