Crew Member - Flexible Shifts, Training & Perks

McDonald's; New South Wales; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

This role is a Customer Service Officer within a residential construction team, focusing on delivering a high level of customer experience from contract signing through to settlement and handover.

You will work with customers, supervisors, trades, and internal teams to ensure smooth progress, keep clients informed, and support administration and data entry tasks as part of a dynamic team.

Qualifications

• Experience in customer service, client liaison or administration within residential construction is preferred.
• Strong communication and written skills with the ability to manage inquiries across telephone and email.
• Attention to detail and ability to organise and prioritise multiple tasks.

Responsibilities

• Manage customer relationships from contract signing through to settlement and handover.
• Serve as the main point of contact for customer inquiries, concerns and complaints.
• Handle variations and ensure documentation is accurate and timely.

Skills

Customer service

Administration

Communication

Organisational skills

Typing

Research

Multi-tasking

Job description

Customer Service Officer – Residential Construction – South West Sydney

Join a genuinely friendly team with excellent staff tenure

Work across both project homes and high-end custom homes

Play a key role in delivering an exceptional customer experience

About The Company:

My client is a well-established and award-winning residential builder with a fantastic reputation for quality, innovation and customer service. The business delivers a diverse range of residential projects, from project homes and duplexes through to high-end custom homes. With a friendly, collaborative culture and fantastic staff tenure, this is a business where people are genuinely valued and supported. The business has built a strong reputation for creating personalised customer experiences and delivering quality homes across Sydney.

The Role:

This is an exciting opportunity for an experienced Customer Service Officer to join a high-performing residential construction team and take ownership of customer relationships from contract signing through to settlement and handover. You will work closely with customers, supervisors, trades, suppliers and internal teams to ensure every stage of the building journey runs smoothly and customers are kept informed.

Key responsibilities include:

• Managing customer relationships from contract signing through to settlement and construction
• Acting as the key point of contact for customer enquiries, concerns and complaints
• Managing customer variations and ensuring all required documentation is completed accurately and within required timeframes
• Preparing construction folders for supervisors once homes are ready to commence construction
• Liaising with trades and suppliers to obtain compliance documentation and Occupancy Certificates
• Following up outstanding documentation and ensuring homes are ready for handover
• Providing regular updates to customers throughout the construction process
• Supporting supervisors, construction and warranty teams with customer requirements
• Managing telephone and email enquiries professionally and efficiently
• Completing general administration, data entry, filing and system updates
• Managing competing priorities, deadlines and departmental targets
• Contributing to ongoing improvements across systems, processes and customer service delivery

About You:

You will be a confident and customer-focused professional who understands the importance of communication, organisation and follow-through. Previous experience within residential construction, customer service, pre-construction or a similar role will be highly regarded.

You will ideally have:

• Previous experience in customer service, client liaison or administration within residential construction
• Strong understanding of the residential building process from contract through to handover
• Excellent communication skills and the confidence to deal with customers, trades, suppliers and internal stakeholders
• Strong attention to detail and excellent organisational skills
• The ability to manage multiple priorities and meet deadlines
• A proactive, solutions-focused approach to customer issues
• Strong computer and administration skills
• The confidence to take ownership of tasks and follow them through to completion
• A positive, team-focused attitude and genuine commitment to providing exceptional customer service

Why Join:

This is a fantastic opportunity to join a business where culture genuinely matters. You'll be part of a friendly and collaborative team with excellent staff retention, working across a diverse portfolio of project homes and high-end custom homes. You'll have the opportunity to build strong relationships across the business, develop your residential construction knowledge and contribute to a team that takes pride in delivering an outstanding customer experience.

We have a need for someone who has experience supporting using the website chat system on their website. Most of the inquiries are from prospects who have come to the site as a result of marketing and advertising activities.

You need to have very good computer and typing skills and understand the value of research to discover as much information as possible about the business you're working for so you know where to refer website visitors for the information they want.

There may be times when you have multiple chat windows open so you need to be able to multi-task and good customer service skills to ensure that every person is looked after politely and professionally.

More Details

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Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. Experience the excitement of fostering team unity as you work closely with management and fellow team members