Pre-Site & Customer Service Coordinator

Fiona Watson Recruitment; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Fiona Watson Recruitment's client seeks a motivated Construction Administrator to join their growing team on site. The role focuses on residential construction administration, ideally from a pre-site or onsite environment, with experience in volume or retail residential builds.

You will manage customer communications, coordinate across departments to meet timeframes, liaise with councils, certifiers, engineers and suppliers, maintain records, and support handovers to ensure milestones are

Qualifications

• Residential construction administration experience
• Good understanding of the residential construction process
• Strong customer service and communication skills
• Excellent organisation and time management
• Ability to manage multiple priorities on site

Responsibilities

• Manage customer communications and provide progress updates
• Coordinate administration across internal departments to meet timeframes
• Liaise with Councils, Certifiers, Engineers, Surveyors and suppliers
• Maintain accurate job/workflow records including Onsite Companion
• Manage workflow priorities and ensure milestones and documentation are completed on time
• Assist with customer issues and complaints, escalating when required
• Prepare handover documentation and support inspections and client handovers

Skills

Residential construction admin

Customer service

Organisation

Time management

Onsite coordination

Tools

Onsite Companion

Job description

Our client is seeking a motivated and detail-oriented Construction Administrator to join their growing team.

This is an excellent opportunity for someone with residential construction administration experience, ideally from a pre-site or onsite environment and preferably within volume or retail residential construction. Reporting to the Construction Administration Manager, you will play a key role in ensuring homes progress smoothly from approval through to handover.

The Role

• Manage customer communication, providing regular progress updates and responding to enquiries
• Coordinate administration across internal departments to ensure construction timeframes and workflow targets are achieved
• Liaise with Councils, Certifiers, Engineers, Surveyors and suppliers to facilitate approvals and construction commencement
• Maintain accurate job, workflow and customer records, including Onsite Companion
• Manage workflow priorities and ensure key milestones and documentation are completed on time
• Assist with customer issues and complaints, escalating where required
• Prepare construction certificates, Form 21s and handover documentation
• Support Construction Supervisors with PC inspections and client handovers

About You

You will ideally have:

• Previous administration experience within the residential or volume building industry
• A good understanding of the residential construction process
• Strong customer service and communication skills
• Excellent organisation, time management and attention to detail
• The ability to manage multiple priorities in a fast-paced environment
• Confidence dealing with customers and resolving issues professionally
• Strong IT skills and experience with construction workflow systems
• Onsite Companion experience is highly regarded
• A positive, team-focused attitude and strong work ethic

The Opportunity

Join a well-established and growing residential builder with a vibrant team environment, strong staff morale and genuine opportunities for career progression.

If you're looking for a role where your residential construction knowledge and administration skills will be valued, we'd like to hear from you.