Customer Service Officer

Marble Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Onsite parking provided

Job summary

Marble Group is seeking a Customer Service Administrator to join their growing Southwest Sydney team. You will manage the customer experience through pre-construction and coordinate the end-to-end workflow, acting as the main contact for stakeholders.

The ideal candidate has 5+ years in a similar role within a home builder setting, strong administrative skills, and a proactive, team-oriented attitude to support a busy, customer-focused process.

Qualifications

• Minimum 5 years experience as a Customer Service Officer or Pre-Construction Administrator in a Home Builder environment.
• Strong attention to detail and robust administrative skills.
• Ability to multi-task and work within a team or autonomously.
• Excellent written and verbal communication skills.
• Self-motivated, energetic and positive attitude.

Responsibilities

• Be the point of contact for internal and external stakeholders throughout pre-construction.
• Manage all aspects of the pre-construction phase, including coordinating permits with the internal Permits Officer.
• Coordinate the end-to-end pre-construction workflow and customer experience.
• Support a thriving residential building business through accurate administration and timely responses.

Skills

Time management

Customer service

Attention to detail

Administrative skills

Multi-tasking

Team player

Verbal communication

Self-motivated

Positive attitude

Onsite parking

Tools

Microsoft Office Suite

Job description

Our client is a family run Builder producing over 120 homes annually across the local Sydney market. They are a growing business in the volume and custom building market with a small tight knit team based out of Southwest Sydney.

As they expand, we are looking to bring on an additional Customer Service Administrator to join their office. This position will be responsible for managing the customer's experience throughout pre-construction, as well as coordinating the end to end work flow throughout the pre-construction process.

About the Role

This is a fantastic opportunity for a motivated Pre-Construction or Customer Service Officer to join a growing business in the volume building market.

The right candidate will have strong time management, customer service skills, and the ability to thrive in a challenging and fast paced environment. This role will be extremely customer focused and driven around the clients pre-construction experience.

You will be the point of contact for all internal and external stakeholders, be responsible for managing all aspects of the pre-construction phase including coordinating council permits and applications with the internal Permits Officer, and will be the first point of contact for the customers throughout pre-construction.

Skills and Qualifications

• Minimum 5 years experience working as a Customer Service Officer or a Pre-Construction Administrator with a Home Builder
• Strong attention to detail
• Robust administrative skills and ability to multi-task
• Ability to work within a team environment and autonomously
• Proficiency with Microsoft Office Suite
• Excellent written and verbal communication skills
• Self-motivated, energetic and driven individual with a positive attitude
• Generous salary on offer pending relevant industry experience
• A driven and results focused team to support and drive you
• Be an integral part of a thriving and reputable business within the residential building industry
• Onsite parking provided