Pre-Construction Customer Service Officer

Enrich HR; Camden; On-site; AUD 60,000 - 85,000; Full time

Job summary

Enrich HR represents a multi-award winning, Australian owned project home builder in Oran Park, NSW. The Pre-Construction Customer Service Officer will manage client relationships and coordinate documentation through the pre-construction phase to move projects toward construction.

You will support the sales team, handle inquiries, prepare contracts and consent documentation, and liaise with clients, consultants and authorities to resolve issues and keep projects on track.

Qualifications

• At least 3 years’ experience with a home builder during pre-construction.
• Experience supporting sales administration is highly regarded.
• Strong written and verbal communication, negotiation and interpersonal skills.
• Excellent organisational, coordination and prioritisation abilities.
• Self-motivated with a proactive attitude and ability to work under pressure.

Responsibilities

• Liaise with clients, consultants, councils and authorities to identify issues, changes or updates during the build.
• Manage client folders, contracts and documentation for the pre-construction phase.
• Prepare and lodge CDC/ DA/ CC/OC with Authorities/Certifiers.
• Order reports and lodge applications (soil tests, HOW, waterboard, engineers, driveways).
• Prepare HIA contracts, tender documents, preliminary agreements and consents.
• Book walk-through and handover appointments.
• Support Director on large volume projects and manage administrative workflows.
• Assist sales team with quotes, client files, HIA contracts and follow-up.

Skills

Communication skills

Organisational skills

Coordination skills

Time management

Teamwork

Negotiation

Attention to detail

Job description

Pre-Construction Customer Service Officer

Pre-Construction Customer Service Officer

Our client is a multi-award winning and Australian owned project home builder based in Oran Park. They build innovative and modern homes of exceptional quality across South Western & North West Sydney Growth centres. They have experienced steady growth and have a solid pipeline of jobs for years to come. We are now seeking a Pre-Construction Customer Service Officer to join their team and contribute to their growing success.

You will primarily manage client relationships and the administration workflow throughout the pre-construction phase, providing regular updates and coordinating documentation and approvals to progress projects towards construction. You will also provide administrative support to the sales team, assisting with client enquiries, sales documentation and the smooth handover of clients from sales to pre-construction.

Liaising with clients, consultants, councils and relevant authorities through the progress of the build to identify and discuss any issues, complaints, changes or updates.

Managing client folders, contracts and other documentation

Preparing and lodging CDC/ DA/ CC/OC with respective Authorities/Certifiers

Ordering reports and lodging applications (Soil test/surveys, HOW, Waterboard, Engineers, Driveways etc)

Preparing HIA contracts, Tender Documents, Preliminary Agreements, and Consents

Booking walk-through and handover appointments

Working with the Director on large volume building projects, managing the administrative process/workflow for the pre-construction phase.

Supporting the sales team with quotes, preparing client files, sales documentation, HIA contracts, and client follow-up.

Assist with lead management and appointment coordination.

Your primary responsibilities include:

• Liaising with clients, consultants, councils and relevant authorities through the progress of the build to identify and discuss any issues, complaints, changes or updates.

• Managing client folders, contracts and other documentation

• Preparing and lodging CDC/ DA/ CC/OC with respective Authorities/Certifiers

• Ordering reports and lodging applications (Soil test/surveys, HOW, Waterboard, Engineers, Driveways etc)

• Preparing HIA contracts, Tender Documents, Preliminary Agreements, and Consents

• Booking walk-through and handover appointments

• Working with the Director on large volume building projects, managing the administrative process/workflow for the pre-construction phase.

• Supporting the sales team with quotes, preparing client files, sales documentation, HIA contracts, and client follow-up.

• Assist with lead management and appointment coordination.

To be considered for this role, ideally, you will have:

• At least 3 years’ experience with a home builder managing the pre-construction phase.

• Experience supporting sales administration is highly regarded.

• Strong communication skills (written and verbal), negotiation and interpersonal skills.

• A high level of organisational, coordination and prioritisation skills.

• A high degree of self-motivation and a proactive attitude.

• The ability to work well under pressure, juggle multiple tasks and meet tight deadlines.

• Great teamwork skills.