Pre-Construction Client Success Coordinator

Marble Group; North Lakes; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary package

Opportunities to grow and learn

Brilliant culture and team dynamic

Job summary

Marble Group in Queensland is seeking a Pre-Site Customer Service Officer to join our growing team. You’ll support clients through the pre-construction phase, manage expectations, and help keep building projects on track with accurate record-keeping.

The successful candidate will have at least 2 years in the new build industry, excellent customer service, and strong verbal and written communication, plus solid MS Office skills.

Qualifications

• Minimum 2 years' experience working within the new build industry.
• Excellent customer service and communication, both written and verbal.
• A goal driven and positive attitude.
• Intermediate - advanced Microsoft Office and Companion skills.
• Exceptional attention to detail.

Responsibilities

• Effectively manage client expectations, ensuring they are aware on the status of their home during the pre-construction phase.
• Deliver exceptional customer service, build and maintain customer relationships.
• Ensuring all building approvals are completed and lodged including QBCC applications
• Maintain a high degree of accuracy recording customer project details.
• Ensure all conditions in the Building Contract are met

Skills

Customer service

Verbal & written communication

Time management

MS Office

Attention to detail

Job description

Marble Group in Queensland is seeking a Pre-Site Customer Service Officer to join our growing team. You’ll support clients through the pre-construction phase, manage expectations, and help keep building projects on track with accurate record-keeping.

The successful candidate will have at least 2 years in the new build industry, excellent customer service, and strong verbal and written communication, plus solid MS Office skills.