Administration and Customer Service officer

Park Hill Property; Geehi; On-site; AUD 55,000 - 75,000; Full time

Job summary

Park Hill Property is seeking an Administration and Customer Service Officer to support clients from contract signing through handover of new homes. You will guide clients through the building process, maintain accurate records, and liaise with internal teams and external stakeholders to deliver a smooth experience.

This role requires a proactive team player with excellent communication, attention to detail, and the ability to manage multiple tasks in a time-sensitive environment.

Qualifications

• Minimum 2 years experience in a Customer Service role.
• Experience in a preconstruction software is desirable.
• Previous experience in construction industry.
• Experience working in a time critical environment.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritise.

Responsibilities

• Understand the building process with attention to detail.
• Manage client files through pre-construction and construction timelines.
• Execute tasks in the workflow system daily.
• Record client project details in the Framework.
• Prepare and issue documentation for client approvals.
• Provide weekly/fortnightly progress updates.
• Deliver exceptional customer service and solve problems.
• Coordinate with internal departments, suppliers, councils and certifiers.
• Assist with lending authorities, handover certificates and scheduling handover appointments.

Skills

Customer Service

Communication

Time Management

Tools

Framework workflow

Job description

Administration and Customer Service officer

Park Hill Property is a local award-winning residential developer with over 12 years of experience in creating vibrant residential communities. Our mission is to create distinctive master planned developments that promote connectivity and sustainability in the growth corridors of Sydney and beyond. We are a growing business with a healthy pipeline of projects currently spanning across 5 residential communities yielding over 400 residential lots. Having built a reputation for uncompromising quality, we are committed to making the process of finding and building a home as easy as possible. Our projects are located within the growth corridors of Sydney and regional NSW with our head office located in Norwest Business Park.

About the role

As an Administration and Customer Service Officer, you will be providing guidance and assistance with the process of building a new home from contract signing through to handover. You will effectively communicate with clients ensuring all parties are informed and a high standard of customer service is provided.

Key responsibilities

Have a thorough understanding of the building process with strong attention to detail

Managing client files throughout the pre-construction and construction process, ensuring all timelines are met in accordance with the workflow system

Effectively execute allocated tasks in the workflow system daily

Regularly and accurately record client project details and updates in the Framework

Issue and manage all relevant documentation for client approval including quotes, variations, plans etc

Successfully manage client expectations, including providing weekly/fortnightly progress updates to clients via phone and email

Consistently deliver exceptional customer service to all clients and demonstrate effective problem-solving skills

Regular liaison with internal departments and external suppliers including councils and certifiers

Liaison with internal departments and clients to coordinate and explain all correspondence throughout the pre-construction and building process

Assisting with client lending authorities, obtaining handover certificates, preparing handover packs and scheduling handover appointments

About you

Minimum 2 years experience in a Customer Service role

Experience in a preconstruction software is desirable

Previous experience in construction industry

Experience working in a time critical environment

A positive attitude and team player disposition with the ability to take direction and constructive feedback

Ability to establish strong networks with internal and external stakeholders

Exceptional verbal and written communication skills

Confident self-starter with excellent communication skills and keen eye for detail

Collaborative team player who adopts a hands-on approach to problem solving and can prioritise and juggle multiple tasks