Practice Operations & Reception Manager

Neilson Martin Pharmacy Group; City of Brisbane; On-site; AUD 80,000 - 105,000; Full time

Job summary

Neilson Martin Pharmacy Group in Brisbane seeks an experienced Practice Operations and Reception Manager to lead day-to-day operations of a busy medical practice, while staying hands-on in reception and team coordination.

You will mentor staff, oversee rostering, billing, Medicare and PRODA processes, and collaborate with GPs and admin, ensuring exceptional patient service and compliant practice management.

Qualifications

• Experience in Medical Practice Operations or similar operational role.
• Strong leadership, communication and organisational skills.
• Experience with Best Practice Software, HotDoc and PRODA.
• Sound knowledge of Medicare billing, practice incentives and compliance requirements.
• Experience with workforce rostering, payroll coordination and financial administration.

Responsibilities

• Oversee the daily operations of the practice while remaining hands-on in reception and team coordination.
• Lead day-to-day operations to ensure efficient workflow and excellent patient service.
• Mentor and supervise reception and clinical staff; coordinate patient enquiries, appointments, and billing.
• Prepare rosters, coordinate leave and arrange replacement staff as needed.
• Coordinate doctor meetings and recruitment; manage Medicare, PRODA submissions and practice incentive claims.
• Oversee billing, invoicing, and financial reporting; manage facilities and patient enquiries.

Skills

Leadership

Communication

Organisational skills

Staff mentoring

Billing & administration

Tools

Best Practice Software

HotDoc

PRODA

Job description

We are seeking an experienced and motivated person to join our well-established patient focused medical practice.

This is an exciting opportunity for an experienced, highly organised and proactive professional who is passionate about healthcare, and is committed to supporting both patients and staff.

We are a well established practice in Parkinson, and have a close-knit team of GPs, RNs, Allied Health and Admin staff.

Join a supportive, passionate team committed to delivering exceptional patient care while fostering a positive and collaborative workplace. We're looking for an experienced Practice Operations and Reception Manager who enjoys leading from the front, supporting their team, and ensuring the smooth day-to-day operation of a busy medical practice.

Key Responsibilities

You'll oversee the daily operations of the practice while remaining hands-on in reception and team coordination.

Lead the day-to-day operations of the practice, ensuring efficient workflow and excellent patient service.

Support, mentor, and supervise reception and clinical staff.

Work regularly on reception, including patient enquiries, appointments, billing and providing coverage during busy periods.

Prepare reception and nursing rosters, coordinate leave and arrange replacement staff where required.

Coordinate doctor meetings, maintain effective communication with clinicians and support doctor recruitment.

Manage Medicare reconciliation, PRODA submissions, and PIPs, WIPs, BBIP and other practice incentive claims.

Oversee billing, third-party invoicing, and financial reporting.

Coordinate practice maintenance, supplies, room allocation and resolution of patient enquiries and complaints.

About You

Previous experience in a Medical Practice Operations or similar operational role.

Strong leadership, communication and organisational skills.

Experience with Best Practice Software, HotDoc and PRODA.

Sound knowledge of Medicare billing, practice incentives and compliance requirements.

Experience with workforce rostering, payroll coordination and financial administration.

A positive, team-oriented approach with a bright, professional attitude.

The confidence to work independently while collaborating closely with doctors, nurses and practice owners.