Practice Manager - GP

Arana Hills Medical Centre; City of Moreton Bay; On-site; AUD 90,000 - 135,000; Full time

Job summary

Arana Hills Medical Centre in Brisbane’s north-west seeks an experienced Practice Manager to lead day-to-day operations, support GPs, nurses and reception staff, and drive quality care in a private billing general practice. You will manage recruitment, rostering, accreditation readiness, policy development, and budget oversight, leveraging technology to streamline workflows.

This role offers a collaborative team, autonomy, and the opportunity to influence patient care and practice performance.

Qualifications

• Previous management experience within General Practice.
• Strong knowledge of private billing General Practice operations.
• Demonstrated leadership of reception, nursing or multidisciplinary support teams.
• Experience with recruitment, onboarding, rostering, performance management and staff development.
• Sound knowledge of Medicare, HPOS, PRODA and general practice billing processes.
• Experience with RACGP accreditation, compliance and quality improvement.
• Strong organisational, communication and time-management skills.
• Confidence managing competing priorities and operational challenges.
• Be open and confident in the use of technology including apps and programs: To-Do, Teams, SharePoint, 3CX.
• A reliable, approachable and solutions-focused leadership style.
• Experience with Best Practice Premier and HotDoc, or similar practice-management systems.
• The ability to build effective relationships with GPs, staff, patients, suppliers and external stakeholders.
• Experience with Tanda, Cubiko, Primary Sense or similar business and practice platforms would be highly regarded.

Responsibilities

• Lead the day-to-day operational management of the practice.
• Support GPs, nurses and reception staff while maintaining a strong focus on quality care, continuity and sustainable practice operations.
• Manage recruitment, onboarding, rostering, performance management, staff development and workforce planning.
• Coordinate GP and registrar recruitment activities.
• Develop GP recruitment strategies, including direct candidate outreach, agency liaison, advertising and promotion of the practice.
• Promote the practice model, clinical autonomy and opportunities for GPs to develop special interests.
• Lead RACGP Standards compliance and accreditation preparation.
• Develop, maintain and implement practice policies and procedures.
• Oversee infection prevention and control, workplace health and safety, risk management and data integrity.
• Coordinate clinical and administrative audits and quality-improvement activities.
• Implement Medicare and general practice program changes, including MyMedicare and GP Chronic Condition Management Plan requirements.
• Oversee billing workflows, HPOS and PRODA processes, third-party claims and relevant practice communications.
• Provide practical guidance and education to GPs and staff regarding billing, workflow, policies and regulatory changes.
• Oversee operational budgets, banking, debtor management, stock ordering and general financial administration.
• Review suppliers, services and operating costs to identify efficiencies and value.
• Evaluate and implement practice technology, systems and workflow improvements.
• Oversee practice communications, service promotion and GP recruitment marketing.
• Manage facilities, room use, stock, suppliers, contractors and operational disruptions.
• Maintain effective relationships with patients, GPs, specialists, pharmacies, pathology and radiology providers, suppliers and other stakeholders.
• Troubleshoot operational, administrative, staffing and technology issues as they arise.

Skills

People leadership

Operations management

Stakeholder management

Billing & Medicare knowledge

Regulatory compliance

Tech fluency

Tools

Best Practice Premier

HotDoc

Tanda

Cubiko

Primary Sense

3CX phone systems

SharePoint

Teams

PRODA

Job description

We’re looking for an experienced Practice Manager who is proactive, commercially aware and ready to lead the day-to-day operations of our established General Practice.

Strong operational and people-management skills are essential, but we also believe workplace culture matters. We are proud of our supportive environment, where hard work, mutual respect, teamwork and a good sense of humour go hand in hand.

We value trust, practical problem-solving, open communication and a positive, can-do attitude.

Could this be you?

We are seeking a knowledgeable and hands‑on Practice Manager to lead our reception and nursing teams, support our GPs and oversee the efficient, compliant and sustainable operation of the practice.

What We Offer

• A supportive transition and handover from our current Practice Manager, who is actively involved in recruiting her successor
• A well-established, private billing practice
• A close-knit and experienced team
• A workplace focused on quality care rather than high-volume medicine
• The opportunity to lead meaningful operational and quality improvements
• A varied, autonomous role with genuine scope to influence the practice
• Supportive GPs and staff who value collaboration and continuity of care

About Us

Arana Hills Medical Centre is a long-standing private billing general practice in Brisbane’s north-west.

Our practice is committed to providing high-quality, patient-centred healthcare through longer appointments, continuity of care and meaningful patient relationships. Our GPs have a diverse range of clinical interests, and we maintain a strong focus on education, mentoring and professional development.

For more than 40 years, we have welcomed medical students and GP registrars into our practice. We are supported by an experienced team of receptionists and nurses who work collaboratively to provide a positive experience for patients and practitioners.

This vacancy has arisen as our current Practice Manager moves on to a new career opportunity. She remains genuinely invested in the clinic’s future and is actively involved in recruiting her successor, with a strong commitment to supporting a positive transition and preserving the values, culture and legacy that make Arana Hills Medical Centre such a special place to work.

About You

This is an excellent opportunity for an experienced Practice Manager who enjoys combining people leadership, compliance, business administration and hands‑on operational problem-solving.

You will be confident supporting GPs and staff, managing change and translating complex regulatory or program requirements into clear, workable processes.

You will also understand that practice management can involve everything from workforce planning and accreditation preparation to resolving a technology issue, coordinating a repair or stepping in wherever needed to keep the clinic running smoothly.

Must Haves – The Tried & True

• Previous management experience within General Practice
• Strong knowledge of private billing General Practice operations
• Demonstrated leadership of reception, nursing or multidisciplinary support teams
• Experience with recruitment, onboarding, rostering, performance management and staff development
• Sound knowledge of Medicare, HPOS, PRODA and general practice billing processes
• Experience with RACGP accreditation, compliance and quality improvement
• Strong organisational, communication and time-management skills
• Confidence managing competing priorities and operational challenges
• Be open and confident in the use of technology including apps and programs. To-Do, Teams, SharePoint, 3CX phone systems.
• A reliable, approachable and solutions-focused leadership style
• Experience with Best Practice Premier and HotDoc, or similar practice-management systems
• The ability to build effective relationships with GPs, staff, patients, suppliers and external stakeholders
• Experience with Tanda, Cubiko, Primary Sense or similar business and practice platforms would be highly regarded.

Responsibilities – The Usual Suspects

• Lead the day-to-day operational management of the practice
• Support GPs, nurses and reception staff while maintaining a strong focus on quality care, continuity and sustainable practice operations
• Manage recruitment, onboarding, rostering, performance management, staff development and workforce planning
• Coordinate GP and registrar recruitment activities
• Develop GP recruitment strategies, including direct candidate outreach, agency liaison, advertising and promotion of the practice
• Promote the practice model, clinical autonomy and opportunities for GPs to develop special interests
• Lead RACGP Standards compliance and accreditation preparation
• Develop, maintain and implement practice policies and procedures
• Oversee infection prevention and control, workplace health and safety, risk management and data integrity
• Coordinate clinical and administrative audits and quality-improvement activities
• Implement Medicare and general practice program changes, including MyMedicare and GP Chronic Condition Management Plan requirements
• Oversee billing workflows, HPOS and PRODA processes, third-party claims and relevant practice communications
• Provide practical guidance and education to GPs and staff regarding billing, workflow, policies and regulatory changes
• Oversee operational budgets, banking, debtor management, stock ordering and general financial administration
• Review suppliers, services and operating costs to identify efficiencies and value
• Evaluate and implement practice technology, systems and workflow improvements
• Oversee practice communications, service promotion and GP recruitment marketing
• Manage facilities, room use, stock, suppliers, contractors and operational disruptions
• Maintain effective relationships with patients, GPs, specialists, pharmacies, pathology and radiology providers, suppliers and other stakeholders
• Troubleshoot operational, administrative, staffing and technology issues as they arise

Ready to Join Us?

If you are an experienced Practice Manager who values quality General Practice, strong workplace relationships and the opportunity to make a genuine contribution, we would love to hear from you.