Assistant Practice Manager

Family Medical Practices; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

100% GP-owned clinic

Variety of sessions

Private billing clinic

Job summary

Family Medical Practices (FMP) is seeking an organized Assistant Practice Manager to support leadership across its sites, ensuring outstanding accreditation, compliance, and smooth daily operations.

The role focuses on coordinating reception, nursing, and admin teams, staff onboarding, development, and building strong relationships with GPs, allied health, suppliers and external stakeholders. A proactive, confidential professional with at least 2 years in medical settings is preferred.

Qualifications

• Minimum 2+ years experience in a medical practice or healthcare setting.
• Knowledge of practice operations, accreditation and privacy.
• Experience with Best Practice or similar software and medical billing.

Responsibilities

• Oversee and support daily practice operations across reception, nursing, and administration.
• Assist in preparation and maintenance of accreditation across all sites.
• Support recruitment, onboarding, training, and staff development.
• Coordinate staff rosters to ensure smooth operations.
• Review policies with the Operations Manager and ensure compliance.
• Monitor WHS obligations and incident reporting.
• Ensure privacy and patient data security compliance.
• Assist business continuity planning and stakeholder relationships.
• Collaborate with GPs, allied health, suppliers and external partners.
• Contribute to continuous improvement to enhance patient experience.

Skills

Healthcare experience

Organisational skills

Communication skills

Confidentiality

CPR/First Aid

Tools

Best Practice

Medical billing software

Job description

FMP is growing and we are always on the lookout for our next superstar!
We are owned by two local Shire GPs who are passionate about delivering the best general practice experience for our community. The doctors, nurses and reception staff are friendly, transparent and work well in a team.

We are young and dynamic and are tech savvy. We strive to be paperless and ensure the patient experience is warm, compassionate and professional. Our patient base is diverse and we support patients from all walks of life.

The Perks

100% GP-owned clinic with a variety of sessions available, catering to your work-life balance. We strive to provide a service to you that is streamlined and automated to reduce unpaid paperwork time. We are a completely private billing practice. We are a clinic that enjoys working together and supporting special interests.

The Culture

We are a family practice that prioritises values and “fit”. We seek to provide a service that is empathic, transparent, efficient and collaborative. FMP strive to provide an opportunity to participate in education, and culture, with regular teaching and team meetings.

The Space

• Kirrawee: Located in a heritage-listed house alongside a main train station and carpark, with modern, light-filled consulting rooms, auto-adjustable beds, greenery, and three well-equipped treatment rooms.
• Woolooware: A welcoming, coastal clinic with a relaxed, community atmosphere and a focus on continuity of care.
• Kurnell: Our newest site, above a much-loved cafe at the gateway to the peninsula, blending village charm with modern facilities.

We're a caring, supportive group who adapt and listen. At FMP, you'll be part of a team you can trust, grow with, and enjoy working alongside

We are looking for an organised, people-focused Assistant Practice Manager to support our leadership team across our sites, helping us maintain outstanding standards of accreditation, compliance, and day-to-day operations.

Key Responsibilities

• Oversee and support daily practice operations across reception, nursing, and administration teams
• Assist in the preparation and maintenance of accreditation across all sites
• Support recruitment, onboarding, training, and ongoing development of staff
• Coordinate staff rosters to ensure smooth, uninterrupted operations
• Implement and review practice policies and procedures alongside the Operations Manager
• Monitor risk and workplace health and safety (WHS) obligations, and manage incident reporting
• Ensure compliance with privacy laws, confidentiality policies, and patient data security
• Support business continuity planning to strengthen operational resilience
• Build strong working relationships with GPs, allied health, suppliers, and external stakeholders
• Contribute to continuous improvement initiatives that enhance patient experience and care

About You

• Minimum 2+ years experience within a medical practice or healthcare setting
• Understanding of the general business operations of a medical practice
• Familiarity with Best Practice (or similar clinical software) and medical billing
• Working knowledge of the Medicare Benefits Schedule (MBS)
• Strong organisational, problem-solving, and multitasking skills
• Excellent communication, interpersonal, and conflict-resolution skills
• Sound judgement, professionalism, and a firm commitment to confidentiality
• Current CPR and First Aid certification (or willingness to obtain)