Practice Manager: Lead Clinic, Team & Patient Experience

Quality Dental Care Group; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Novated Leasing

Competitive salary package

Autonomy to run your clinic

Access to latest technology

Job summary

Quality Dental Care Mickleham is seeking an experienced Practice Manager to lead our front office and clinical support teams, drive the patient experience, and ensure daily operations run smoothly and to a high standard. You will work closely with the Principal Dentist and the broader Quality Dental Care Group.

This hands-on leadership role requires a calm, detail-oriented manager who can balance schedules, rostering, care quality and compliance while supporting a friendly, patient-centred

Qualifications

• Minimum 5 years in the dental industry.
• Strong ability to manage people and schedules.
• Excellent communication and customer service skills.

Responsibilities

• Lead front office and clinical support teams (receptionists, dental assistants).
• Manage appointment book to maximise chair utilisation and daily scheduling.
• Oversee rostering, timesheets, and staff leave; drive patient experience from first contact to treatment completion.
• Prepare quotes and payment plan applications for complex treatment.
• Ensure daily banking, reconciliation, and processing with HICAPS/Medicare guidance.
• Develop and maintain SOPs; report on operational performance.

Skills

People management

Scheduling

Team leadership

Communication

Financial administration

Tools

Carestack

Job description

Quality Dental Care Mickleham is seeking an experienced Practice Manager to lead our front office and clinical support teams, drive the patient experience, and ensure daily operations run smoothly and to a high standard. You will work closely with the Principal Dentist and the broader Quality Dental Care Group.

This hands-on leadership role requires a calm, detail-oriented manager who can balance schedules, rostering, care quality and compliance while supporting a friendly, patient-centred