Dental Assistant / Receptionist

Quality Dental Care; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Above award rates

Novated Leasing

Friendly team

Tech advancement

Patient-focused care

Training opportunities

Job summary

Quality Dental Care in Mickleham, a brand-new clinic, is seeking a motivated Dental Assistant/Receptionist to join our close-knit team and help deliver quality patient care. You will assist in sterilisation, X-rays (where licensed), patient check-in, bookings, payments, and coordination with clinical staff, while maintaining a warm, patient-centred approach.

Experience of 1 year in a similar role is preferred; Certificate III Dental Assisting is advantageous but not essential.

Qualifications

• Minimum of 1 year experience in a similar role.
• Certificate III Dental Assisting (not essential).
• Excellent communication and interpersonal skills.
• Strong attention to detail and the ability to work efficiently and accurately.
• Commitment to warm, high-quality, patient-centred care.
• Ability to work collaboratively as part of a team.
• Reliability and genuine passion for the industry.

Responsibilities

• Sterilisation room duties; ensure instruments are sterilised, packaged, and ready per infection control protocols.
• Take and process X-rays where licensed.
• Document treatment notes and assist with laboratory communication.
• Support clinical team with day-to-day coordination for smooth patient experience.
• Problem-solve and take initiative to improve workflows.
• Ensure patients feel comfortable and at ease during visits.
• Provide post-operative care instructions and follow-up with patients.
• Greet patients warmly and handle enquiries via phone, email, and in person.
• Manage bookings, enquiries, and daily schedules.
• Process payments, HICAPS, and Medicare communications.
• Prepare and set up surgeries before and after appointments.

Skills

Communication

Attention to detail

Teamwork

Reliability

Patient care

Education

Certificate III Dental Assisting

Tools

HICAPS

Job description

Are you a passionate Dental Assistant / Receptionist looking for a role where you're truly valued? At Quality Dental Care in Mickleham we are a band new clinic with a close-knit team who genuinely love what we do - and we'd love to find the right person to grow with us!

About Us

At Quality Dental Care Group, we are committed to excellence, innovation, and the growth of our people. Our modern, fully equipped practice reflects our drive to stay at the forefront of dental technology, offering an environment and calibre of training that is genuinely hard to find elsewhere.

Being part of a growing national dental group comes with many benefits. We are open and committed to continuous improvement and always looking for ways to streamline processes to make your job easier. We value your feedback and encourage ideas on how we can work smarter and deliver an even better experience for both our team and our patients. At the same time, we have access to the resources, support, and opportunities that come with a larger organisation, while maintaining the close-knit, welcoming culture of each individual clinic.

We just want to create a place where everyone enjoys coming to work, we support each other through TEAMWORK, and each individual is valued for what they bring to the team.

About the Role

We're looking for a motivated and caring Dental Assistant / Receptionist to join our team. You will be supported by our amazing close knit team, as we work together to achieve our goal of providing quality patient care.

In this role you will be:

• Working in the sterilisation room to ensure instruments are sterilised, packaged, and ready for use in line with strict infection control protocols on occasion
• Taking and processing X-rays where licensed to do so
• Documenting treatment notes and assisting with laboratory communication
• Supporting the clinical team with day-to-day coordination to ensure a smooth, positive patient experience
• Problem-solving and taking initiative
• Ensuring every patient feels comfortable and at ease throughout their visit
• Providing post-operative care instructions and supporting patients following treatment
• Greeting patients warmly and professionally and handing patient enquiries via phone, email, and in person
• Managing bookings, enquiries, and daily schedules
• Processing payments, HICAPS, Medicare and patient communication
• Preparing and setting up surgeries before and after appointments

About You

• Minimum of 1 year experience in a similar role
• Certificate III Dental Assisting (not essential)
• Excellent communication and interpersonal skills to effectively engage with patients
• Strong attention to detail and the ability to work efficiently and accurately
• Commitment to providing a warm, high-quality, patient-centred care
• Ability to work collaboratively as part of a team
• Reliability and a genuine passion for the industry

What We Offer

• A fun and caring work environment where our people come first
• A combination of complex and cosmetic dentistry, as well as general dentistry
• Access to the latest technology and innovation in the industry
• Above award rates
• Novated Leasing
• A supportive, friendly team environment
• A practice that genuinely cares about its patients and its people

Does this sound like you? We'd love to hear from you!

If you would like to reach out for a confidential chat, please call Tahnee on 0402 907 *** or email ******@qualitydentalcare.com.au.

We look forward to meeting you!

Please note all candidates will be subject to a Police Clearance and Working With Children Check.