Practice Manager - Dental

Quality Dental Care; Melbourne; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary package

Autonomy to run your clinic

Access to latest technology and创新 in行业

Job summary

Quality Dental Care Mickleham is seeking an experienced Practice Manager to lead our care-focused team. You’ll supervise front office and clinical support, optimise the patient journey, and ensure smooth daily operations with highest professional standards.

Supported by our Principal Dentist and the Quality Dental Care Group, you’ll build a high-performing team, manage rostering, billing, and compliance, and drive improvements across the clinic and group.

Qualifications

• Minimum of 5 years' experience in the dental industry.
• Experience leading front office and clinical support teams.
• Strong focus on patient experience and flow of operations.

Responsibilities

• Lead, support and develop front office and clinical support teams (receptionists and dental assistants).
• Manage appointment book to maximise chair utilisation and scheduling.
• Oversee rostering, timesheets and staff leave.
• Ensure patient experience from first contact to treatment completion.
• Identify training needs and implement improvements.
• Handle patient escalations and complaints with professionalism.
• Oversee daily banking, end-of-day reconciliation and payments processing.
• Run daily huddles and team meetings.
• Maintain practice facilities, infection control standards and opening/closing routines.
• Ensure compliance with privacy, WHS, infection control and advertising guidelines.
• Develop and maintain SOPs; drive efficiency improvements.
• Report on operational performance and contribute to group initiatives.

Skills

Leadership & team management

Scheduling & calendar management

Customer service orientation

Financial administration

Communication

Problem solving

Tools

Carestack

Job description

Are you an experienced Practice Manager looking for a role where you're truly valued? At Quality Dental Care Mickleham we foster a close-knit team who genuinely love what we do - and we'd love to find the right person to grow with us!

About Us

At Quality Dental Care Group, we are committed to excellence, innovation, and the growth of our people. Our modern, fully equipped practice reflects our drive to stay at the forefront of dental technology, offering an environment and calibre of training that is genuinely hard to find elsewhere.

Being part of a growing national dental group comes with many benefits. We are open and committed to continuous improvement and always looking for ways to streamline processes to make your job easier. We value your feedback and encourage ideas on how we can work smarter and deliver an even better experience for both our team and our patients. At the same time, we have access to the resources, support, and opportunities that come with a larger organisation, while maintaining the close-knit, welcoming culture of each individual clinic.

We just want to create a place where everyone enjoys coming to work, we support each other through TEAMWORK, and each individual is valued for what they bring to the team.

About the Role

We're looking for an experienced and motivated Practice Manager to lead our Mickleham clinic. This is a hands-on leadership role that sits at the heart of the practice - you'll oversee our front office and clinical support teams, drive the patient experience, and make sure the day to day runs smoothly, efficiently and to the highest professional standard. You'll be supported by our Principal Dentist and by the wider Quality Dental Care Group team.

In this role you will be:

• Leading, supporting and developing the front office and clinical support teams, including receptionists and dental assistants
• Managing the appointment book to maximise chair utilisation, minimise gaps and keep the day running to schedule
• Managing performance and driven high performance across the team
• Taking accountability for the patient experience at every touchpoint, from first contact through to treatment completion
• Managing rostering, timesheets, and staff leave
• Identifying training and development needs across the team
• Handling patient escalations and complaints with empathy and professionalism
• Preparing quotes and payment plan applications for complex treatment
• Completing daily banking, end of day reconciliation and cash handling, and overseeing HICAPS, health fund and Medicare processing
• Running daily huddles and regular team meetings
• Overseeing facilities, presentation and infection control standards, and the daily opening and closing of the practice
• Ensuring compliance with the Privacy Act, WHS obligations, infection control standards and AHPRA advertising guidelines
• Developing and maintaining practice SOPs, identifying inefficiencies and implementing improvements
• Reporting on operational performance and contributing to group-wide improvement initiatives

About You

• Minimum of 5 years' experience in the dental industry
• Confident managing people, schedules and competing priorities
• Strong attention to detail, particularly with financial administration
• A clear communicator who stays calm under pressure
• An understanding of the importance of a full book and smooth daily operations
• Takes ownership and solves problems
• Experience with practice management software (Carestack preferable)
• Excellent communication and interpersonal skills to effectively engage with patients
• Commitment to providing a warm, high-quality, patient-centred experience
• Ability to lead and to work collaboratively as part of a team
• Reliability and a genuine passion for the industry

What We Offer

• A fun and caring work environment where our people come first
• Competitive salary package
• The autonomy to run your clinic, with the backing of a growing national group
• Access to the latest technology and innovation in the industry
• Novated Leasing
• A supportive, friendly team environment
• A practice that genuinely cares about its patients and its people

Does this sound like you? We'd love to hear from you!

If you would like to reach out for a confidential chat, please call Tahnee on 0402 907 *** or email ******@qualitydentalcare.com.au.

We look forward to meeting you!

Please note all candidates will be subject to a Police Clearance and Working With Children Check.