Dental Assistant & Receptionist - Patient-Focused Care Pro

Quality Dental Care; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Above award rates

Novated Leasing

Friendly team

Tech advancement

Patient-focused care

Training opportunities

Job summary

Quality Dental Care in Mickleham, a brand-new clinic, is seeking a motivated Dental Assistant/Receptionist to join our close-knit team and help deliver quality patient care. You will assist in sterilisation, X-rays (where licensed), patient check-in, bookings, payments, and coordination with clinical staff, while maintaining a warm, patient-centred approach.

Experience of 1 year in a similar role is preferred; Certificate III Dental Assisting is advantageous but not essential.

Qualifications

• Minimum of 1 year experience in a similar role.
• Certificate III Dental Assisting (not essential).
• Excellent communication and interpersonal skills.
• Strong attention to detail and the ability to work efficiently and accurately.
• Commitment to warm, high-quality, patient-centred care.
• Ability to work collaboratively as part of a team.
• Reliability and genuine passion for the industry.

Responsibilities

• Sterilisation room duties; ensure instruments are sterilised, packaged, and ready per infection control protocols.
• Take and process X-rays where licensed.
• Document treatment notes and assist with laboratory communication.
• Support clinical team with day-to-day coordination for smooth patient experience.
• Problem-solve and take initiative to improve workflows.
• Ensure patients feel comfortable and at ease during visits.
• Provide post-operative care instructions and follow-up with patients.
• Greet patients warmly and handle enquiries via phone, email, and in person.
• Manage bookings, enquiries, and daily schedules.
• Process payments, HICAPS, and Medicare communications.
• Prepare and set up surgeries before and after appointments.

Skills

Communication

Attention to detail

Teamwork

Reliability

Patient care

Education

Certificate III Dental Assisting

Tools

HICAPS

Job description

Quality Dental Care in Mickleham, a brand-new clinic, is seeking a motivated Dental Assistant/Receptionist to join our close-knit team and help deliver quality patient care. You will assist in sterilisation, X-rays (where licensed), patient check-in, bookings, payments, and coordination with clinical staff, while maintaining a warm, patient-centred approach.

Experience of 1 year in a similar role is preferred; Certificate III Dental Assisting is advantageous but not essential.