Practice Manager

Natanda Pty Ltd; Melbourne; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Remuneration commensurate with 경험

Autonomy and growth opportunities

Supportive team environment

Zusammenfassung

Natanda Pty Ltd in Sunbury, Victoria, seeks an exceptional Practice Manager to lead our dental team, drive the practice forward and create an environment where staff feel valued and patients feel genuinely cared for.

This full-time role oversees day-to-day operations, patient experiences and a dedicated team of dental professionals. You will ensure high standards of care, smooth clinical operations and a positive, productive workplace.

Qualifikationen

• Experience in practice management, in a dental environment.
• CERT 111 in Dental Assisting.
• Proven leadership and people management skills.
• Strong organisational, communication and problem-solving abilities.
• Sound business and financial management skills.
• Confidence using practice management software and relevant business systems.
• Track record of improving systems, processes and team performance.

Aufgaben

• Lead by example to motivate and develop the team.
• Create a positive, supportive and accountable workplace culture.
• Manage roster, staffing, staff performance and development.
• Support effective communication and teamwork.
• Manage staff issues with fairness, confidence and compassion.
• Oversee reception/front-of-house operations and patient experience.
• Coordinate maintenance of dental equipment and clinics to minimise downtime.
• Lead recruitment, onboarding, staffing levels and workflow.
• Monitor practice performance, productivity and financial outcomes.
• Manage budgets, expenses, stock control and suppliers.
• Ensure workplace policies, procedures and compliance requirements are maintained.

Kenntnisse

Leadership

People management

Organisational skills

Communication

Problem solving

Financial management

Staff development

Recruitment & onboarding

Roster management

Team motivation

Ausbildung

CERT 111 in Dental Assisting

Tools

Practice management software

Jobbeschreibung

About the role

A leadership opportunity for someone who loves people, thrives on achievement and knows how to make things happen!

Are you a natural leader who brings energy, enthusiasm and positivity to everything you do?

We are looking for an exceptional Practice Manager to lead our team, drive our practice forward and help create an environment where staff feel valued, patients feel genuinely cared for and the business operates at its very best.

This is not simply an administrative role. We are looking for someone who is interested in learning new things, is proactive, motivated and passionate about people, leadership and achieving great results. This position is full-time position and plays a crucial role in the smooth and efficient operation of our dental practice. As Practice Manager, you will be responsible for the day-to-day management of the practice, ensuring exceptional patient experiences, and leading a dedicated team of dental professionals. This role is essential to maintaining the high standards of care and service that define our practice.

Your responsibilities will include

Leadership and team development

• Leading by example to motivate and develop our team.
• Creating a positive, supportive and accountable workplace culture.
• Managing roster, staffing, staff performance and development.
• Supporting effective communication and encouraging teamwork.
• Managing staff issues with fairness, confidence and compassion.

Practice operations and business management

• Reception and front-of-house operations, ensuring a welcoming environment for all patients
• Liaise with dental practitioners to ensure smooth clinical operations and patient care delivery
• Maintain dental equipment and coordinate maintenance schedules to minimise downtime
• Managing recruitment, onboarding, staffing levels and workflow.
• Monitoring practice performance, productivity and financial outcomes.
• Managing budgets, expenses, stock control and suppliers.
• Ensuring workplace policies, procedures and compliance requirements are maintained.

Patient experience

• Championing an outstanding patient experience.
• Ensuring patients feel welcomed, respected, understood and well cared for.
• Following up on patients that still need treatment completed
• Supporting the team to deliver consistently high standards of service.
• Managing patient feedback and concerns with empathy and professionalism.

What we are looking for in your experience

Ideally, you will have:

• Previous experience in practice management, in a dental environment.
• CERT 111 in Dental Assisting
• Proven leadership and people management skills.
• Strong organisational, communication and problem-solving abilities.
• Sound business and financial management skills.
• Confidence using practice management software and relevant business systems.
• A track record of improving systems, processes and team performance.

Most importantly, we are looking for the right personality, attitude and leadership qualities. We can build on skills and experience, but enthusiasm, initiative, integrity and the ability to inspire others are qualities we value enormously. Also a willingness to learn from a highly experienced team is a key part of this position.

What we offer

• An opportunity to make a genuine difference and have a meaningful impact on the success of the practice.
• A supportive environment where your ideas, initiative and contribution are valued.
• The opportunity to lead, develop and shape a fantastic team.
• A role with autonomy, responsibility and the opportunity to grow professionally.
• Remuneration commensurate with experience and capability.

We are looking for someone who doesn't just manage a practice - they lead it, inspire it and make it better every day.

About us

We are a holistic dental practice in Sunbury, Victoria, committed to delivering exceptional patient care and a personalised approach to oral health. We pride ourselves on our high clinical standards, genuine patient relationships and welcoming environment. We believe our people are our greatest asset and are passionate about building a positive, supportive workplace where teamwork, professional growth and excellence are valued.