Practice Manager: Lead Clinic, Autonomy & Growth

Quality Dental Care; Melbourne; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary package

Autonomy to run your clinic

Access to latest technology and创新 in行业

Job summary

Quality Dental Care Mickleham is seeking an experienced Practice Manager to lead our care-focused team. You’ll supervise front office and clinical support, optimise the patient journey, and ensure smooth daily operations with highest professional standards.

Supported by our Principal Dentist and the Quality Dental Care Group, you’ll build a high-performing team, manage rostering, billing, and compliance, and drive improvements across the clinic and group.

Qualifications

• Minimum of 5 years' experience in the dental industry.
• Experience leading front office and clinical support teams.
• Strong focus on patient experience and flow of operations.

Responsibilities

• Lead, support and develop front office and clinical support teams (receptionists and dental assistants).
• Manage appointment book to maximise chair utilisation and scheduling.
• Oversee rostering, timesheets and staff leave.
• Ensure patient experience from first contact to treatment completion.
• Identify training needs and implement improvements.
• Handle patient escalations and complaints with professionalism.
• Oversee daily banking, end-of-day reconciliation and payments processing.
• Run daily huddles and team meetings.
• Maintain practice facilities, infection control standards and opening/closing routines.
• Ensure compliance with privacy, WHS, infection control and advertising guidelines.
• Develop and maintain SOPs; drive efficiency improvements.
• Report on operational performance and contribute to group initiatives.

Skills

Leadership & team management

Scheduling & calendar management

Customer service orientation

Financial administration

Communication

Problem solving

Tools

Carestack

Job description

Quality Dental Care Mickleham is seeking an experienced Practice Manager to lead our care-focused team. You’ll supervise front office and clinical support, optimise the patient journey, and ensure smooth daily operations with highest professional standards.

Supported by our Principal Dentist and the Quality Dental Care Group, you’ll build a high-performing team, manage rostering, billing, and compliance, and drive improvements across the clinic and group.