Experienced Practice Manager

Duramind; Gold Coast City; On-site; AUD 110,000 - 140,000; Full time

Job summary

Mudgeeraba Family Medical Centre on the Gold Coast is seeking a knowledgeable Practice Manager to lead our reception and nursing teams and oversee the efficient, compliant operation of the practice. This autonomous role offers genuine scope to influence the practice and improve patient care.

The successful candidate will have hands-on experience, strong people-management skills and be comfortable translating regulatory requirements into workable processes.

Qualifications

• Experience as a Practice Manager in a general practice setting.
• Strong operational and people-management skills.
• Hands-on, proactive, commercially aware and solution-focused.

Responsibilities

• Lead day-to-day operational management of the practice.
• Support GPs, nurses and reception staff while maintaining quality care and continuity.
• Coordinate GP recruitment and staff onboarding.
• Oversee compliance, quality improvements and accreditation readiness.
• Manage budgets, billing workflows and supplier relationships.

Skills

Practice management

People management

Operational leadership

Change management

Tools

Best Practice software

Cubiko

Primary Sense

Job description

We are seeking a knowledgeable and hands-on Practice Manager to lead our reception and nursing teams, support our GPs and oversee the efficient, compliant and sustainable operation of the practice. This is a varied, autonomous role with genuine scope to influence the practice.

Key responsibilities

• Lead the day-to-day operations of the established General Practice
• Lead reception and nursing teams
• Support our GPs
• Oversee efficient, compliant and sustainable operation of the practice
• Support GPs and staff in managing change
• Translate complex regulatory or program requirements into clear, workable processes
• Lead meaningful operational and quality improvements

About you

• Experienced Practice Manager
• Strong operational and people-management skills
• Proactive and commercially aware
• Knowledgeable and hands-on
• Confident supporting GPs and staff
• Experience with Best Practice software, Cubiko, Primary Sense
• Practical problem-solving skills
• Open communication and positive, can-do attitude
• A supportive transition and handover from current Practice Manager
• A close-knit and experienced team
• A workplace focused on quality care rather than high-volume medicine
• The opportunity to lead meaningful operational and quality improvements
• Supportive GPs and staff who value collaboration and continuity of care

About us

Mudgeeraba Family Medical Centre is a long-standing mixed billing general practice committed to providing high-quality, patient-centred healthcare through longer appointments, continuity of care and meaningful patient relationships. Our GPs have a diverse range of clinical interests, and we maintain a strong focus on education, mentoring and professional development.

Responsibilities

• Lead the day-to-day operational management of the practice
• Support GPs, nurses and reception staff while maintaining a strong focus on quality care, continuity and sustainable practice operations
• Coordinate GP and registrar recruitment activities
• Promote the practice model, clinical autonomy and opportunities for GPs to develop special interests
• Lead RACGP Standards compliance and accreditation preparation
• Develop, maintain and implement practice policies and procedures
• Oversee infection prevention and control, workplace health and safety, risk management and data integrity
• Coordinate clinical and administrative audits and quality-improvement activities
• Implement Medicare and general practice program changes, including MyMedicare and GP Chronic Condition Management Plan requirements
• Oversee billing workflows, HPOS and PRODA processes, third-party claims and relevant practice communications
• Provide practical guidance and education to GPs and staff regarding billing, workflow, policies and regulatory changes
• Oversee operational budgets, banking, debtor management, stock ordering and general financial administration
• Review suppliers, services and operating costs to identify efficiencies and value
• Evaluate and implement practice technology, systems and workflow improvements
• Oversee practice communications, service promotion and GP recruitment marketing
• Manage facilities, room use, stock, suppliers, contractors and operational disruptions
• Maintain effective relationships with patients, GPs, specialists, pharmacies, pathology and radiology providers, suppliers and other stakeholders
• Troubleshoot operational, administrative, staffing and technology issues as they arise