Practice Manager / Clinical Administrator

Health First Group; Gladstone Regional; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Full training and ongoing support

Opportunities to grow with expanding h

Culturally diverse team

Job summary

Health First Group is seeking a Practice Manager / Clinical Administrator for our Gladstone clinic in Queensland. You will support Admin and Therapist teams, maintain the diary of therapists and opening hours, and coordinate communications to deliver high-quality patient care.

Reporting to the National Admin Manager, you will ensure smooth day-to-day operations, manage fee collection and records, and promote in-house services with strong customer service. Full training provided.

Qualifications

• Administration certification or years of experience in a similar role.
• Experience with clinic scheduling and diary management.
• Current valid Driver's Licence.

Responsibilities

• Support to Admin and Therapist team
• Maintaining up to date diary of therapists and opening hours
• Efficient coordination of clinic communications (emails/letters etc)
• Maintain general tidiness of clinic and treatment rooms
• Undertake fee collection and process all facilities of payments (Cash, EFTPOS, HICAPS, cheques) and issue receipts
• Promote in-house services to potential clients/customers; maintain correct client records.

Skills

Administration

Team management

Scheduling

Customer service

Education

Administration certification

Job description

Practice Manager / Clinical Administrator

Practice Manager - Full Time opportunity available (38h/week)

Must be available from 8am - 6pm (Average 7.6 hours per day)

About the role

Reporting to the National Admin Manager you will be responsible for delivering administrative services and products at Health First Gladstone. As a valued Practice Manager employee you will deliver quality customer service aligning your values with our company mission and growth strategies, as we provide high quality, client-focused allied health outcomes across broad sectors of the community.

You will maintain our current systems, processes, procedures and schedules in a timely manner and support us to continually improve as you work alongside our Clinic therapists. As an individual and team player you will meet goals for yourself and the Clinic as they commit to caring for our patients and clients.

What’s in it for you?

• An exciting opportunity to grow as part of anexpanding health care service
• Culturally diverse teamwho we consider family
• Ongoing learning andprofessional development
• We have wonderful patients and clients
• Rewarding role - Make part of our patients journeyback to better health!
• Full training and ongoing Support!

Responsibilities include:

• Support to our Admin and Therapist team
• Maintaining up to date diary of therapists and opening hours
• Efficient coordination of clinic communications (emails/letters etc)
• Maintain general tidiness of clinic and treatment rooms
• Undertake fee collection, Process all facilities of payments - Cash, EFTPOS, HICAPS, cheques, and issue receipts
• Promote in house services and products to potential clients/customersMaintain correct and up to date client records
• A high degree of customer service is provided for all calls. All message details are taken accurately and ensure that they are followed up accordingly.

What you will bring to the role

• Administration certification or years of experience in a similar role (reception/medical)
• Team or people management capabilities and willingness to learn
• Proven experience working with systems, processes and scheduling
• Flexibility and adaptability to changing workloads
• High degree of accountability and attention to detail
• Strong organisational and time management skills
• Understanding of the rights of people with a disability
• Current Valid Driver's License