Medical Receptionist/Client Relations

Laburnum Psychology; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Laburnum Psychology is seeking an enthusiastic Administrative professional to join our Melbourne practice. You will manage front desk duties, patient bookings, and billing, using PracSuite to support efficient operations and high-quality patient experiences.

The role requires strong interpersonal, organisational, and multi-tasking abilities, with a minimum of 3 years in medical administration. A positive, professional presentation is essential for daily client interactions.

Qualifications

• Minimum of 3 years experience in Medical administration or equivalent.
• Experience with PracSuite or similar practice management software is advantageous.
• Strong communication and professional presentation in person and over the phone.

Responsibilities

• Greet clients and visitors, ensuring a welcoming and safe environment.
• Manage appointment bookings, cancellations and rescheduling using PracSuite.
• Communicate with clients for confirmations and follow-ups.
• Process EFTPOS and other payments and adhere to billing policies.
• Raise invoices, manage receipts, and reconcile appointments for Medicare/NDIS where applicable.
• Maintain accurate client records and recall lists, coordinating with clinicians.
• Schedule appointments to maximise clinicians' time and support same-day or urgent bookings.
• Assist with general office duties and ensure smooth practice operations.

Skills

Interpersonal skills

Organisational skills

Professional presentation

Multi-tasking

PracSuite experience

Tools

PracSuite

Job description

We are excited to offer an amazing opportunity for an enthusiastic and dynamic forward-thinker to join our Administration team. The Administration team are key members of the Practice and are responsible for providing high quality patient centred clinical care through respectful and professional running of the front office and reception.

This position is available for an immediate start and is full time with the option of 4 days per week being considered for the right candidate.

Why Join Us?

Positive Work Environment:

We prioritise personality fit in our recruitment process. We've cultivated a positive and cohesive team where everyone enjoys coming to work, can be themselves, and builds strong collegial relationships.

Vital Role:

Your role will be crucial in supporting the delivery of effective psychological treatment and ensuring that clients have a positive experience in their interactions with the Practice.

Key Responsibilities:

Client Interaction:

Greet clients and visitors, ensuring a welcoming and safe environment.

Manage appointment bookings, cancellations, and rescheduling using PracSuite software.

Communicate with clients regarding appointments, including confirmations and follow-ups.

Administrative Support:

EFTPOS, and other payments, following the Practice's billing policies.

Issue billing, accounts, and receipts accurately.

Reconcile appointments and manage Medicare/NDIS claims using PracSuite.

Manage recall lists, follow-ups with waiting list clients, and maintain accurate client records.

Collaboration with Clinicians:

Schedule appointments efficiently, ensuring clinicians' time is maximised.

Consult with clinicians for same-day or urgent appointments.

Work with clinicians to re-engage disengaged clients.

Office Management:

Perform general duties like managing office supplies, maintaining cleanliness, and ensuring the smooth operation of the Practice.

Regularly scan, upload, and distribute confidential documents as required.

Process Improvement:

Contribute to the creation and documentation of processes and procedures for the reception manual.

Teamwork and Compliance:

Collaborate with the Administration Team and other staff.

Attend team meetings and adhere to all Practice policies and procedures.

Perform other duties as directed by the Practice Manager, Clinicians, and Directors.

What We’re Looking For:

Enthusiastic and dynamic individuals who are forward-thinkers.

Strong interpersonal skills with the ability to build and maintain collegial relationships.

Organisational skills and the ability to manage multiple tasks efficiently.

Professional presentation.

Knowledge of PracSuite or similar is an advantage.

Minimum of 3 years experience in Medical administration or equivalent.

Closing Date

Monday 5 October 2026. However, applications will be reviewed and screened upon submission.Only short listed candidates will be contacted.