Practice Manager

Withers dental; Toowoomba Regional; On-site; AUD 110,000 - 140,000; Full time

Job summary

Withers Dental, a long-standing Toowoomba practice, seeks a Practice Manager to lead daily operations, admin systems, and patient experience. You’ll partner with owners and clinicians to drive growth, improve efficiency, and foster a collaborative culture.

You will oversee staffing, finances, compliance, and processes, ensuring high-quality care and strong patient engagement in a dynamic dental setting.

Qualifications

• Previous experience in dental practice management or healthcare management.
• Strong leadership, people management and communication skills with a professional, approachable, and confident leadership style.
• Excellent organisational, administrative, and problem-solving abilities.
• High levels of integrity, accountability, and initiative.
• Commercial awareness and an understanding of practice financial performance.
• A strong commitment to patient experience and quality care.
• Confidence using dental practice management software Exact and Microsoft Office.

Responsibilities

• Oversee the daily operations of the dental practice, ensuring efficient workflows and optimal use of resources.
• Develop and implement policies, procedures, and systems to improve operational efficiency.
• Monitor practice performance and identify opportunities for improvement.
• Foster a positive, collaborative, and accountable workplace culture.
• Manage staff rosters, leave, attendance, and workforce planning.
• Address workplace concerns and support effective communication across the team.
• Monitor practice revenue and profitability.
• Oversee accounts receivable, patient payments, outstanding accounts, and financial reporting.
• Identify opportunities to improve business performance.
• Complete end of month reporting.
• Maintain high standards of communication, patient service, and complaint resolution.
• Support treatment acceptance, patient retention, and recall programs.
• Ensure compliance with relevant dental industry regulations, workplace health and safety requirements, privacy obligations and infection prevention and control standards.
• Maintain accurate practice documentation, policies and procedures.
• Support accreditation, audits and continuous improvement initiatives.
• Support marketing, community engagement, and patient acquisition initiatives.

Skills

Leadership

People management

Communication

Organisation

Problem-solving

Administrative skills

Tools

Exact dental software

Microsoft Office

Job description

Withers Dental is a long-standing dental practice with a history dating back to the 1940s. We provide comprehensive dental care for children, teenagers, and adults, with a focus on personalised treatment, patient comfort, and long-term oral health. Our surgery is in the heart of Toowoomba CBD and currently consists of five dentist, four skilled oral health therapists, and one skilled hygienist.

About the Role:

The Practice Manager is responsible for the overall operational and administrative management of Withers Dental.

Working closely with the owners and clinical team, the Practice Manager will drive operational excellence, support team development, enhance the patient experience and contribute to the ongoing growth and success of the practice.

Key Responsibilities:

Practice Operations

• Oversee the daily operations of the dental practice, ensuring efficient workflows and optimal use of resources.
• Develop and implement policies, procedures, and systems to improve operational efficiency.
• Monitor practice performance and identify opportunities for improvement.

People Leadership and Management

• Foster a positive, collaborative, and accountable workplace culture.
• Manage staff rosters, leave, attendance, and workforce planning.
• Address workplace concerns and support effective communication across the team.

Financial and Business Management

• Monitor practice revenue and profitability.
• Oversee accounts receivable, patient payments, outstanding accounts, and financial reporting.
• Identify opportunities to improve business performance.
• Complete end of month reporting.

Patient Experience and Service Excellence

• Maintain high standards of communication, patient service, and complaint resolution.
• Support treatment acceptance, patient retention, and recall programs.

Compliance and Risk Management

• Ensure compliance with relevant dental industry regulations, workplace health and safety requirements, privacy obligations and infection prevention and control standards.
• Maintain accurate practice documentation, policies and procedures.
• Support accreditation, audits and continuous improvement initiatives.

Marketing and Practice Growth

• Support marketing, community engagement, and patient acquisition initiatives.

The successful candidate will demonstrate:

• Previous experience in dental practice management or healthcare management.
• Strong leadership, people management and communication skills with a professional, approachable, and confident leadership style.
• Excellent organisational, administrative, and problem-solving abilities.
• High levels of integrity, accountability, and initiative.
• Commercial awareness and an understanding of practice financial performance.
• A strong commitment to patient experience and quality care.
• Confidence using dental practice management software Exact and Microsoft Office.

If you have a genuine passion for working with people, a positive attitude, and a commitment to excellence in dental care, we would love to hear from you!