Dental Practice Operations Leader

Withers Dental; Toowoomba Regional; On-site; AUD 110,000 - 140,000; Full time

Job summary

Withers Dental, a long-standing Toowoomba practice, seeks a Practice Manager to lead daily operations, admin systems, and patient experience. You’ll partner with owners and clinicians to drive growth, improve efficiency, and foster a collaborative culture.

You will oversee staffing, finances, compliance, and processes, ensuring high-quality care and strong patient engagement in a dynamic dental setting.

Qualifications

• Previous experience in dental practice management or healthcare management.
• Strong leadership, people management and communication skills with a professional, approachable, and confident leadership style.
• Excellent organisational, administrative, and problem-solving abilities.
• High levels of integrity, accountability, and initiative.
• Commercial awareness and an understanding of practice financial performance.
• A strong commitment to patient experience and quality care.
• Confidence using dental practice management software Exact and Microsoft Office.

Responsibilities

• Oversee the daily operations of the dental practice, ensuring efficient workflows and optimal use of resources.
• Develop and implement policies, procedures, and systems to improve operational efficiency.
• Monitor practice performance and identify opportunities for improvement.
• Foster a positive, collaborative, and accountable workplace culture.
• Manage staff rosters, leave, attendance, and workforce planning.
• Address workplace concerns and support effective communication across the team.
• Monitor practice revenue and profitability.
• Oversee accounts receivable, patient payments, outstanding accounts, and financial reporting.
• Identify opportunities to improve business performance.
• Complete end of month reporting.
• Maintain high standards of communication, patient service, and complaint resolution.
• Support treatment acceptance, patient retention, and recall programs.
• Ensure compliance with relevant dental industry regulations, workplace health and safety requirements, privacy obligations and infection prevention and control standards.
• Maintain accurate practice documentation, policies and procedures.
• Support accreditation, audits and continuous improvement initiatives.
• Support marketing, community engagement, and patient acquisition initiatives.

Skills

Leadership

People management

Communication

Organisation

Problem-solving

Administrative skills

Tools

Exact dental software

Microsoft Office

Job description

Withers Dental, a long-standing Toowoomba practice, seeks a Practice Manager to lead daily operations, admin systems, and patient experience. You’ll partner with owners and clinicians to drive growth, improve efficiency, and foster a collaborative culture.

You will oversee staffing, finances, compliance, and processes, ensuring high-quality care and strong patient engagement in a dynamic dental setting.