Practice Manager

Murnain Consulting; Sydney; On-site; AUD 100,000 - 120,000; Full time

Job summary

Murnain Consulting in Sydney is seeking an experienced Practice Coordinator, Senior Medical Secretary or Practice Manager to grow a specialist practice from the ground up. You will lead operations across Newtown and Neutral Bay, recruit clinicians, build referrer networks, and implement robust policies and workflows.

A 4-day pattern is possible with pro rata pay; salary range A$100k–$120k plus super. This role offers a path to practice leadership and a close working relationship with the

Qualifications

• Specialist medical practice experience required; ENT/surgical background is a plus.
• Strong Medicare, private health fund, DVA and workers compensation billing knowledge.
• Experience leading, training, and supporting staff, with a focus on growth and quality.

Responsibilities

• Lead the team: recruit, onboard, roster and develop staff, with support from a senior Practice Coordinator.
• Run the business: prepare monthly reporting, manage budgets, suppliers, contracts and IT.
• Drive growth: recruit clinicians, set up audiology days, plan rooms and sessions across two sites.
• Manage Neutral Bay clinics on clinic days and grow the site.
• Build referrer relationships: grow GP network, run education events and manage online presence.
• Improve quality and systems: develop policies, complaints/feed back processes, and workflows in Xestro.
• Support outreach: coordinate Tamworth and Bourke clinics via EMR

Skills

Team leadership

Relationship building

Reporting & analytics

Organisation

Tools

Xestro

Job description

Are you an experienced Practice Coordinator, Senior Medical Secretary or Practice Manager ready for a new challenge? This is your chance to step up and help shape a growing specialist practice from the ground up.

About us

Our practice is led by Dr Nathan Creber, a highly esteemed Otologist, Neurotologist and Ear, Nose and Throat surgeon. You will continue to grow the practice by increasing clinics in Newtown and Neutral Bay. You will also help build the referral base for our in‑house audiology and balance service, Sydney Hearing and Balance, with a view to making it a fully independent business in the years to come.

Grow with us

We have a clear plan to 2031, and we want the right person to implement our growth goals.

You'll start by managing and implementing strong operational processes. From there you'll take on recruiting new clinicians, building our referrer network and setting up new services. You'll see the results of your work in fuller clinics, a bigger team and a growing practice.

What you'll do

Lead the team: recruit, onboard, roster and develop staff, and be their first point of contact. You'll be supported by an experienced Practice Coordinator who runs day‑to‑day clinic operations.

Run the business: prepare monthly reporting for Dr Creber, manage budgets, suppliers, contracts and IT, and work with our accountant and bookkeeper

Drive growth: recruit and onboard new clinicians, set up new audiology days, and plan rooms and sessions across both sites

Run our Neutral Bay clinics: work on site at Neutral Bay on clinic days and manage the clinic as it grows

Build referrer relationships: grow our GP and referrer base, particularly on the North Shore, run GP education evenings, and manage our online presence

Improve quality and systems: build our policies, a formal complaints and feedback process, and better workflows in Xestro

Support outreach: coordinate our Tamworth and Bourke clinics through our electronic medical record system

About you

You'll likely bring:

Solid experience in a specialist medical practice (surgical or ENT experience is a plus)

A good understanding of Medicare, private health fund, DVA and workers compensation billing

Experience with Xestro or a similar practice management system

Some experience leading, training or supporting staff, and a desire to do more

A head for numbers and comfort with reporting and targets

Confidence building relationships with GPs, referrers and suppliers

Initiative, good organisation and fresh ideas for doing things better

Willingness to work across both sites, including travelling to Neutral Bay to run clinics (this is essential)

What we offer

$100,000-$120,000 FTE plus superannuation, depending on skills and experience (pro rata for 4 days)

A real step up into practice leadership, working directly with the practice director

A role that grows as the practice grows

Regular one‑on‑one time with Dr Creber, clear goals, and a formal review at six months and every year

A collaborative, patient‑focused team

A 4- or 5-day week, so you can choose the pattern that suits you including an opportunity to work from home starting 1 day a week.

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