Senior Medical Receptionist

David Samra; Sydney; On-site; AUD 75,000 - 90,000; Full time

Benefits offered by this job

Salary AUD 75,000–90,000 plus super

Orientation week paid

Modern, well-run practice

Inner west Sydney location

Growth opportunities

Job summary

Progressive Sports Medicine in Leichhardt (Sydney) seeks a senior medical receptionist to lead front desk operations, bookings, and billing. You will work closely with the Practice Manager, taking on key processes and ensuring high standards of patient experience.

Ideal candidates have proven front-desk leadership, strong Medicare/private billing knowledge, and experience with cloud practice management systems like Xestro. On-site role with room to grow.

Qualifications

• Proven experience as a senior or lead medical receptionist, ideally in a specialist or premium clinic.
• Strong medical billing knowledge (Medicare and private; WorkCover or CTP a real plus)
• Confident with a cloud practice management system (Xestro an advantage; comparable systems are fine)
• Meticulous, reliable and hard working, with a calm, professional manner under pressure
• Excellent communication and genuine care for patient experience
• Current right to work in Australia
• Background in sports medicine, allied health or private longevity medicine
• Familiarity with 3CX or similar phone systems and online intake forms
• Understanding of practice accreditation and privacy obligations

Responsibilities

• Be the first point of contact for patients, in person and by phone.
• Manage arrivals, bookings, payments and daily reconciliations.
• Bill accurately across Medicare, private, DVA, WorkCover and CTP items, including bulk billing consent
• Carry out daily clinic checking so bookings, billing and records meet our standards
• Support the Practice Manager with compliance and process improvement
• Work within Xestro practice management, 3CX phones, Snapforms intake and Google Workspace

Skills

Senior medical receptionist

Medical billing

Communication

Attention to detail

Tools

Xestro

3CX

Google Workspace

Job description

Progressive Sports Medicine is a specialist sports medicine and longevity practice in Leichhardt, in Sydney's inner west. We are home to Progressive Specialists and the Progressive Longevity Clinic, bringing together sports and exercise medicine, exercise physiology, dietetics and advanced testing (DEXA and VO2 max) under one roof. We are an ACSEP accredited training practice with modern systems and a close, professional team. Our patients and referrers expect a high standard, and our front desk is a big part of how we deliver it.

The role

This is a senior, hands-on front desk role. You will be the face of the practice, leading reception day to day and working closely with our Practice Manager and administration team. Over time you will take on a meaningful share of the Practice Manager's process and quality work, so there is genuine responsibility and room to grow. Day to day you will:

• Be the first point of contact for patients, in person and by phone
• Manage arrivals, bookings, payments and daily reconciliations
• Bill accurately across Medicare, private, DVA, WorkCover and CTP items, including bulk billing consent
• Carry out daily clinic checking so bookings, billing and records meet our standards
• Support the Practice Manager with compliance and process improvement
• Work within Xestro practice management, 3CX phones, Snapforms intake and Google Workspace

About you

• Proven experience as a senior or lead medical receptionist, ideally in a specialist or premium clinic
• Strong medical billing knowledge (Medicare and private; WorkCover or CTP a real plus)
• Confident with a cloud practice management system (Xestro an advantage; comparable systems are fine)
• Meticulous, reliable and hard working, with a calm, professional manner under pressure
• Excellent communication and genuine care for patient experience
• Current right to work in Australia
• Background in sports medicine, allied health or private longevity medicine
• Familiarity with 3CX or similar phone systems and online intake forms
• Understanding of practice accreditation and privacy obligations

What we offer

• $75,000 to $90,000 plus super, with the upper end for the right experienced candidate
• A paid, structured orientation week so you start with confidence
• A well run, modern practice with a supportive Practice Manager and clear systems
• A convenient inner west location close to public transport
• Real scope to take on more responsibility as the practice grows

The details

Full time, Monday to Friday, 8:30 am to 5:00 pm. Commences Monday 25 January 2027 with an orientation week. An earlier January start can be negotiated for the right candidate. Six month probation period. Based on site at 121 Norton Street, Leichhardt NSW 2040.