Practice Manager

Doctors Secretarial Agency; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

CAR PARK PROVIDED

Job summary

Doctors Secretarial Agency is seeking a Practice Manager for an inner-city specialist surgical practice in Melbourne. You will oversee daily operations, coordinate consults and surgical bookings, and manage Medicare and private health billing while ensuring excellent patient service.

The role offers 38 hours per week, with on-site car parking and a supportive team. You will partner with a specialist surgeon and have autonomy in day-to-day decisions in a well-established practice.

Qualifications

• Minimum 3–5 years' experience in a specialist surgical practice.
• Mediflex software experience (not essential).
• Experience coordinating surgical bookings, ideally ENT.
• Strong understanding of Medicare, private health funds and medical billing.
• Excellent organisational and time management skills.
• Outstanding communication and interpersonal skills.

Responsibilities

• Oversee the daily operations of the practice.
• Coordinate patient consultations and surgical bookings.
• Liaise with patients, hospitals, operating theatres and anaesthetic groups.
• Coordinate additional consulting sessions where required.
• Manage consulting and surgical billing.
• Process Medicare, private health fund and self-funded patient accounts.
• Provide patients with information regarding consultations, surgery fees, rebates and payment options.
• Understand patient requirements to appropriately schedule appointments and surgery.
• Ensure balanced consulting lists and efficient surgical schedules.
• Maintain and update Medicare, AMA and private health fund fee schedules.
• Interpret and explain surgical fee structures and Medicare billing rules.
• Manage practice banking, receipting and payment reconciliation.
• Coordinate doctor billing and Melbourne ENT Associate payments.
• Order office and medical supplies.
• Maintain accurate patient records using specialist medical software.
• Support the delivery of outstanding patient service at all times.

Skills

Surgical practice experience

Medicare & medical billing

Medical administration

Organisational skills

Communication skills

Multitasking

Mediflex software

Patient coordination

Tools

Mediflex

Job description

• JOB ID: 2309

• PERMANENT FULL-TIME

• PRACTICE MANAGER

• INNER CITY LOCATION

• CAR PARK PROVIDED

A Role Where Your Expertise Makes a Difference

Looking for more than just another medical administration role? This is an exciting opportunity to join a highly regarded specialist surgical practice in a full-time position offering an excellent salary, on-site car parking and a varied, rewarding role where your experience is genuinely valued.

You’ll have genuine ownership across the day-to-day operations of the practice, working closely with the specialist surgeon to coordinate consultations, complex surgical bookings and patient care. With a diverse and rewarding workload spanning practice operations, surgical scheduling, Medicare and private health billing, financial administration and patient coordination, you’ll be trusted to use your expertise, make decisions and keep everything running seamlessly.

Offering full-time employment, Monday to Friday – 38 hours per week.

The principal responsibilities of the role will include:

• Oversee the daily operations of the practice

• Coordinate patient consultations and surgical bookings

• Liaise with patients, hospitals, operating theatres and anaesthetic groups

• Coordinate additional consulting sessions where required

• Manage consulting and surgical billing

• Process Medicare, private health fund and self-funded patient accounts

• Provide patients with information regarding consultations, surgery fees, rebates and payment options

• Understand patient requirements to appropriately schedule appointments and surgery

• Ensure balanced consulting lists and efficient surgical schedules

• Maintain and update Medicare, AMA and private health fund fee schedules

• Interpret and explain surgical fee structures and Medicare billing rules

• Manage practice banking, receipting and payment reconciliation

• Coordinate doctor billing and Melbourne ENT Associate payments

• Order office and medical supplies

• Maintain accurate patient records using specialist medical software

• Support the delivery of outstanding patient service at all times

Essential Criteria:

• Minimum 3–5 years' experience working in a specialist surgical practice

• Mediflex software system (not essential)

• Previous surgical rooms experience (ideally ENT), coordinating surgical bookings

• Strong understanding of Medicare, private health funds and medical billing

• Excellent organisational and time management skills

• High level of attention to detail

• Outstanding communication and interpersonal skills

• Ability to multitask in a fast-paced specialist environment

• Proficiency with medical practice management software

A generous salary will be negotiated. Opportunity to work alongside a respected ENT Specialist. Friendly and supportive team environment. Diverse and rewarding role with autonomy. Long-term career opportunity within a well-established specialist practice.

Please quotereference number 2309when enquiring about the role.