Practice Manager

Indigo HR; Sydney; Hybrid; AUD 69,000 - 76,000; Full time

Job summary

Indigo HR is seeking an experienced Practice Manager to join a new specialist orthopaedic practice, establishing systems and workflows from day one. The role involves coordinating clinics and admin across SAN Wahroonga, Westmead/Norwest, with hybrid work options and future focus on broader practice management.

In time, a Medical Secretary will join to allow you to concentrate more on operations, processes and growth.

Qualifications

• Hands-on Practice Manager role from the outset with responsibility for establishing systems, processes and workflows.
• Experience in coordinating clinics and day-to-day administration across multiple sites.
• Ability to work from home up to three half days per week with hybrid flexibility.
• Long-term growth: role evolves to focus more on practice management.
• Experience with medical billing and practice administration.

Responsibilities

• Coordinating specialist consulting clinics
• Managing appointments and practitioner diaries across three locations
• Communicating with patients and responding to enquiries
• Coordinating procedures, hospital admissions and theatre‑related administration
• Managing medical correspondence and patient documentation
• Billing and general medical administration
• Liaising with hospitals, referrers and other healthcare providers
• Keeping the specialists organised and ensuring important follow‑up happens
• Using Gentu across appointments, patient information, and day‑to‑day practice administration
• Helping establish templates, systems, processes and workflows
• Identifying opportunities to improve administration and patient journey

Skills

Practice management

Medical administration

Diary management

Client communication

Tools

Gentu

Job description

If you’re someone who would love the opportunity to join a new specialist practice, help establish the systems and processes from the outset and evolve your own role as the practice grows, this could be a wonderful next move.

This is a great opportunity for an experienced Practice Manager to join a new orthopaedic practice and play an important role in establishing how it operates.

This will be a hands‑on Practice Manager role from the outset. In the early stages of the practice, you’ll work closely with the specialists across both Practice Management and medical secretarial responsibilities — coordinating clinics and day‑to‑day administration while also establishing the systems, processes and workflows that will support the practice as it grows.

You’ll be predominantly based at SAN Wahroonga, with some travel to clinics at Westmead Private Hospital and Norwest Private Hospital. The role also offers genuine flexibility, with the opportunity to work from home up to three half days each week, however there is flexibility to be based at either Westmead or Norwest.

What makes this opportunity a little different is the chance to help shape the Practice Manager role alongside the practice itself.

As the practice grows and develops, the plan is to bring a Medical Secretary on board, allowing you to step back from some of the day‑to‑day secretarial responsibilities and focus more of your time on the broader Practice Management responsibilities — including operations, systems and processes, workflow improvement and the ongoing development of the practice.

While this is a Practice Manager position, we’d also love to hear from highly experienced Senior Medical Secretaries or Practice Coordinators who are ready to take on broader Practice Management responsibility and feel excited by the opportunity to help establish a new practice.

Remuneration

$50-$55 per hour + super, depending on experience

Fulltime role

38 hours per week

Primary location

SAN Wahroonga, however there is flexbility to be based at Norwest or Westmead

Clinic travel

Some travel to Westmead Private Hospital and Norwest Private Hospital

Hybrid flexibility

Up to three half days working from home each week

Longer term

The role is expected to become predominantly SAN Wahroonga (or either Westmead or Norwest if preferred) based and increasingly focused on Practice Management as the practice grows

Why you’ll enjoy this role

Help shape how the practice operates – have genuine input into establishing systems, processes and workflows.

Grow your Practice Manager role alongside the practice – be hands‑on across both management and medical secretarial responsibilities initially, with an increasing focus on broader Practice Management as the practice grows.

Use your systems mindset – ideal if you enjoy creating structure, improving workflows and finding better ways of doing things.

Take real ownership – work closely with the specialists and become someone they can rely on across the day‑to‑day running of the practice.

Enjoy plenty of variety – combine medical secretarial duties, clinic coordination, patient administration and broader practice operations.

Hybrid flexibility – work from home for three half days each week.

Attractive remuneration – $50-$55 per hour + super, depending on experience.

Longer-term opportunity – grow your responsibilities and career as the practice develops.

What will your day look like?

You’ll have a varied role and really have your finger on the pulse of the practice — knowing what’s happening across the clinics, what needs attention and what needs to happen next to keep everything moving smoothly.

Your responsibilities will include

• Coordinating specialist consulting clinics
• Managing appointments and practitioner diaries across the three locations
• Communicating with patients and responding to enquiries
• Coordinating procedures, hospital admissions and theatre‑related administration
• Managing medical correspondence and patient documentation
• Billing and general medical administration
• Liaising with hospitals, referrers and other healthcare providers
• Keeping the specialists organised and ensuring important follow‑up happens when it should
• Using Gentu across appointments, patient information, correspondence and day‑to‑day practice administration
• Helping establish templates, systems, processes and workflows
• Identifying opportunities to make administration more efficient and the patient journey smoother

Who would thrive in this role?

We’d love to hear from an experienced Practice Manager who enjoys being hands‑on, taking ownership and contributing to how a practice operates and develops. We’d also welcome applications from highly experienced Senior Medical Secretaries or Practice Coordinators who are ready to step into a Practice Manager role and bring the confidence, initiative and broader thinking that comes with that responsibility.

You may already be working as a Practice Manager, or you may have built substantial experience within specialist medical administration and feel ready to take that next step. Either way, you’ll enjoy being close to the day‑to‑day running of the practice while also thinking more broadly about systems, processes, workflows and how the practice develops.

You’ll ideally bring

• Strong specialist medical practice experience, gained through Practice Management, senior medical administration or medical secretarial roles
• Excellent organisation and meticulous attention to detail
• Confidence coordinating busy specialist clinics and diaries
• Strong patient communication and customer service skills
• Experience with medical billing and practice administration
• The ability to work independently and take ownershipInitiative and strong follow‑through
• A genuine interest in systems, processes and improving the way things work
• Confidence learning and implementing new systems
• A warm, professional and collaborative approach
• The ability to adapt as the practice develops
• Experience with Genie Solutions Gentu would be highly regarded, although it isn’t essential for the right person.