Practice Manager

STH Bookkeeping Pty. Ltd.; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

STH Bookkeeping Pty. Ltd. Brisbane is seeking a proactive Practice Manager to oversee day-to-day operations, admin support, and client experience.

You will coordinate workflows, maintain systems, and serve as the primary admin contact for clients, ensuring timely delivery of services and accurate record-keeping. The role requires autonomous work, strong organisational skills, and the ability to manage multiple tasks while maintaining confidentiality.

Qualifications

• Demonstrated experience in practice management or senior administrative role.
• Strong customer service and relationship-building skills.
• Ability to work autonomously with sound judgement and take responsibility for outcomes.
• Excellent organisational skills coordinating multiple tasks, people and deadlines.
• Clear, professional written and verbal communication.
• Discretion handling sensitive information.
• Proactive problem-solving and process improvement mindset.

Responsibilities

• Take ownership of the client service experience, ensuring every interaction is professional, welcoming and helpful.
• Act as the primary administrative contact for clients, managing enquiries by telephone, email and other communication channels.
• Respond promptly to enquiries, resolve routine matters independently and refer technical questions to the appropriate team member.
• Ensure client requests are assigned, tracked and followed through to resolution.
• Coordinate and monitor workflow across the practice, maintaining visibility of jobs, priorities, deadlines and outstanding tasks.
• Ensure work is recorded accurately in the practice management system, with clear ownership and due dates.
• Take responsibility for all day-to-day administrative functions across the organisation.
• Manage shared inboxes, correspondence, calendars, appointments, meetings and document administration.
• Coordinate invoicing in line with approved engagements, fee arrangements and billing schedules.
• Provide proactive, confidential executive and administrative support to the Director of Strategy.

Skills

Practice management

Office management

Administrative experience

Customer service

Microsoft 365

CRM

Tools

Microsoft 365

CRM system

Practice management system

Job description

The Practice Manager is responsible for the smooth and efficient day-to-day operation of our accounting and bookkeeping practice, taking ownership of administration, workflow coordination and the client experience. The role also provides proactive, confidential executive assistance to the Director of Strategy. This role requires a proactive, organised person who can work autonomously, anticipate requirements and follow matters through to completion without ongoing direction. The Practice Manager ensures clients receive responsive, professional service and that the team has the information, systems and administrative support needed to deliver work on time. Exceptional customer service is the role's highest priority, supported by effective workflow management and reliable administration across the organisation.

Key responsibilities

Take ownership of the client service experience, ensuring every interaction is professional, welcoming and helpful

Act as the primary administrative contact for clients, managing enquiries by telephone, email and other communication channels

Respond promptly to enquiries, resolve routine matters independently and refer technical questions to the appropriate team member

Ensure client requests are assigned, tracked and followed through to resolution

Coordinate and monitor workflow across the practice, maintaining visibility of jobs, priorities, deadlines and outstanding tasks

Ensure work is recorded accurately in the practice management system, with clear ownership and due dates

Take responsibility for all day-to-day administrative functions across the organisation

Manage shared inboxes, correspondence, calendars, appointments, meetings and document administration

Coordinate invoicing in line with approved engagements, fee arrangements and billing schedules

Provide proactive, confidential executive and administrative support to the Director of Strategy

About you

Demonstrated experience in practice management, office management or a senior administrative role

Strong customer service skills and the ability to build trusted client relationships

Proven ability to work autonomously, exercise sound judgement and take responsibility for outcomes

Excellent organisational skills, with experience coordinating multiple tasks, people and deadlines

Clear, professional written and verbal communication

Strong attention to detail and reliable follow-through

Confidence using Microsoft 365, CRM, workflow and document management systems

Ability to handle sensitive information with discretion

A practical approach to solving problems and improving processes