Practice Manager

IPN Medical Centres; Brisbane; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Bonus potential

Flexible working

Flare employee benefits platform

Fitness Passport membership

Career development

Paid parental leave

Employee Assistance Program

Healthcare insurance

Employee discounts

Milestone recognition

Job summary

IPN Medical Centres is seeking a hands-on Practice Manager to lead the day-to-day operations of our Brisbane-based practice. You will oversee reception and nursing staff, collaborate with doctors, manage performance, and drive service improvements while ensuring high patient care standards.

The successful candidate will use strong leadership, financial acumen and Medicare knowledge to optimise practice performance and patient experience, with flexible work arrangements and opportunities for

Qualifications

• Previous leadership experience in medical practice or healthcare.
• Strong people leadership skills to coach and develop teams.
• Proven ability to build trusted relationships with doctors, patients and stakeholders.
• Business and financial acumen, with experience managing practice performance.
• Knowledge of Medicare processes and applications is desirable.
• Strong problem-solving, planning and organisational skills.

Responsibilities

• Lead operations of the practice and ensure high-quality service.
• Oversee reception and nursing staff while supporting doctors.
• Collaborate with doctors and leadership to drive performance.
• Foster a positive team culture and continuous improvement.
• Identify opportunities to improve patient experience and business outcomes.
• Support day-to-day management with the 2IC.

Skills

Leadership experience

People leadership

Relationship building

Financial acumen

Medicare knowledge

Problem solving

Planning and organising

Job description

The Practice Manager plays a key role in leading the operations of a successful and well-established practice, ensuring the delivery of high-quality service to doctors, patients, and the broader practice team.

The role is responsible for leading a team of reception and nursing staff while working closely with a team of respected and established doctors to support the ongoing success of the practice. The Practice Manager is supported by a dedicated 2IC, enabling a collaborative leadership approach and providing assistance with the day-to-day management of the practice.

As a hands-on leader, the Practice Manager fosters a positive and collaborative team culture, drives operational excellence, and supports the achievement of practice goals. The successful candidate will demonstrate initiative, a growth mindset, and a commitment to continuous improvement, proactively identifying opportunities to enhance patience experience, team performance, and business outcomes.

This is an opportunity to make a meaningful impact within a practice that is committed to delivery outstanding care and service to its local community.

Skills & experience

• Previous leadership experience in a medical practice or healthcare environment.
• Strong people leadership skills, with the ability to lead, coach and develop teams.
• Proven ability to build trusted relationships with doctors, patients and key stakeholders.
• Business and financial acumen, with experience managing practice performance, debtors, banking and reconciliations is highly advantageous.
• Knowledge of Medicare processes and applications is highly desirable.
• Strong problem-solving, planning and organisational skills, with the initiative to identify opportunities and implement practical solutions.

What we offer

• A welcoming, supportive and collaborative team environment.
• Participation in the Practice Manager Incentive Plan, with the opportunity to earn an annual bonus.
• Flexible working arrangements to support work-life balance.
• Access to exclusive employee discounts and savings through our employee benefits platform, Flare.
• Fitness Passport membership, providing access to more than 1,600 fitness facilities across Australia for you and your immediate family.
• Ongoing career development and progression opportunities within IPN and the broader Sonic Healthcare network.
• Paid parental leave.
• Access to our Employee Assistance Program for you and your immediate family members.
• Access to Sonic Healthcare corporate health insurance plans.
• Employee discounts of up to 20% at Artisan Aesthetic Clinics.
• Recognition and rewards through our service milestone recognition program.

About IPN

IPN Medical Centres support the Australian community, operating over 140 Practices across the country and providing over 10 million patient consultations each year. IPN forms part of Sonic Healthcare, a leading global healthcare company headquartered in Australia.

We are an equal opportunity employer and committed to creating a diverse and inclusive environment which reflects the community we serve.