Practice Manager

InHealth; Adelaide; Sur place; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Competitive remuneration

Incentive package

Résumé du poste

InHealth in Adelaide seeks an experienced Practice Manager to lead a busy, well-established clinic serving 800+ patients weekly across 12 GPs. You will oversee day-to-day operations, staff performance, compliance, and growth initiatives, while partnering with doctors and nurses to deliver high-quality care in a collegiate, professional environment.

The role requires hands-on leadership, rostering, payroll, accreditation readiness, IT coordination, and a commitment to patient service excellence;

Qualifications

• Proven ability to lead a team and drive service standards.
• Strong communication with doctors, nurses and staff.
• Experience with practice software and regulatory compliance.

Responsabilités

• Oversee day-to-day management of the practice.
• Ensure quality customer service by the team.
• Resolve IT, GP, employee and patient issues as they arise.
• Provide direction, coaching and supervision to staff.
• Foster positive workplace culture and staff GP performance.
• Rostering, payroll and HR documentation/compliance.
• Support accreditation readiness and risk management.
• Coordinate meetings and optimise clinic efficiency.

Connaissances

Leadership

Communication

Customer service

Multi-tasking

Staff development

Formation

Senior First Aid Certificate & CPR

Outils

Best Practice

HotDoc

Microsoft Office

Description du poste

Seeking an experienced Practice Manager to take our well-established clinic to the next level.

About The Clinic

• Busy, well-established clinic with 12 GPs seeing 800+ patients per week (opened 2021).
• Located in the award-winning WEST development adjacent Football Park & Westfield West Lakes.
• Spacious practice with 10 GP consult rooms, 2 nurse rooms, pathology and a 2-bed treatment room.
• Modern, well-equipped, fully computerised practice with responsive IT support.
• Collegiate atmosphere, with a professional yet relaxed vibe and respectful patients.
• Our mission is to deliver a world class healthcare experience.
• Part of a growing Adelaide-based healthcare group (see https://www.inhealthmed.com.au/).

Job Description

As Practice Manager, you will be responsible for day-to-day management of the practice and be the primary point of contact for the doctors, allied health practitioners, nurses, receptionists, and practice owners.

Responsibilities

• Day-to-day management of the practice.
• Ensure the provision of quality customer service by the team.
• Resolve IT, GP, employee and patient issues as they arise.
• Act as a positive role model to the team and provide direction and supervision to staff.
• Create a positive workplace culture and optimise staff and GP performance and job satisfaction.
• Recruitment, induction, training and development, and performance management.
• Rostering and staff payroll.
• HR documentation and compliance.
• Identify opportunities for practice growth and improvements in workplace efficiency.
• Ensure the patient recall system remains up to date and nurses are being effectively utilised.
• Coordinate and lead administrative and clinical meetings.
• Payment reconciliations (private, Medicare, RTWSA).
• Debtor management.
• Accreditation, compliance, and risk management.
• Maintain a clean, tidy and safe work environment.

Industry Experience

• Minimum 3 years’ experience working in General Practice.
• Ideally experience working as a Practice Manager or Team Leader within a busy General Practice.
• Sound understanding of compliance, AGPAL accreditation & legislative requirements relevant to General Practice.
• Understanding of the commercial aspects of General Practice.
• Experience using Best Practice, HotDoc, and Microsoft Office.

Requirements

• A positive and professional attitude, amicable personality, and outstanding customer service skills.
• Exceptional communication and interpersonal skills.
• Strong leadership capability, including the ability to delegate, teach and instruct.
• Excellent people management and diplomacy skills including the ability to negotiate and resolve conflict.
• The ability to multi-task effectively, prioritise workload, meet deadlines and remain calm under pressure.
• A transparent communicator who also understands when discretion/confidentiality is required.
• Ability to make timely, rational, and objective decisions and not be swayed by emotions.
• The ability to work autonomously, use initiative and proactively solve problems.
• A growth mindset, adaptable and open to new ideas, and a commitment to professional development.
• A tendency to minimise issues rather than amplify them.
• Ability to promptly resolve minor IT issues (professional IT support is available).
• Basic financial management skills and understanding of the legal and regulatory environment.
• Competent user of Best Practice, HotDoc, and Microsoft Office.
• Basic knowledge of medical procedures, terminology and equipment.
• Current Senior First Aid Certificate & CPR Certificate.
• Opportunity to grow with the business.
• Long term career opportunity and stability.
• Training and personal growth opportunities.
• Competitive remuneration and incentive package.