Clinical Operations Services Coordinator

IPN Medical Centres; Sydney; On-site; AUD 40,000 - 60,000; Part time

Benefits offered by this job

Flexible working arrangements

Exclusive employee discounts

Fitness Passport membership

Career development opportunities

Parental leave

Job summary

IPN Medical Centres is seeking a highly organised Clinical Operations & Services Coordinator to join our National Clinical Team on a part-time basis (2 days per week). You will support clinical operations, governance, and service delivery across our national network of medical centres, acting as a liaison between centres and senior clinical leaders.

In this role you will coordinate clinical service delivery, assist with national initiatives, review policies, prepare reports, and contribute to

Qualifications

• Experience in primary healthcare, general practice, nursing, or multi-site clinical operations.
• Understanding of clinical governance, accreditation standards, and regulatory requirements.
• Experience with healthcare software platforms and reporting tools.

Responsibilities

• Coordinate clinical service delivery across multiple sites and support governance activities.
• Liaise between national clinical team, centres and operational leaders to ensure high-quality care.
• Assist with incident reporting, risk management, audits, and accreditation preparations.
• Coordinate clinical training, onboarding and workforce development initiatives.
• Prepare reports, analyse data, and provide insights for performance monitoring.

Skills

Analytical skills

Reporting skills

Communication

Stakeholder management

Problem solving

Autonomous work style

Education

Nursing registration (AHPRA)

Tools

Best Practice software

Microsoft Office

Job description

Clinical Operations Services Coordinator

Clinical Operations & Services Coordinator

National Clinical Team | Part-Time (2 Days per Week)

We are seeking a highly organised and motivated Clinical Operations & Services Coordinator to join our National Clinical Team in a part-time capacity (2 days per week).

This role offers a unique opportunity to support clinical excellence across a national network of medical centres, while working closely with senior clinical leaders on initiatives that improve patient outcomes, service delivery, and operational performance.

About the Role

Working as part of the National Clinical Team, you will provide coordination and administrative support across a broad range of clinical operations and governance functions.

You will serve as a critical liaison between the national clinical team, centres and operational team leaders ensuring effective delivery of clinical services and the maintenance of high-quality standards across the network.

Key Responsibilities

Clinical Operations

• Coordinate clinical service delivery activities across multiple sites, supporting resource allocation and communication between clinical teams.
• Assist with the implementation of national clinical operational initiatives and programs.
• Support clinical governance activities through the maintenance of policies, procedures, clinical resources, and documentation.
• Assist with incident reporting, risk management processes, and preparation for clinical audits and accreditation activities.
• Support the coordination of clinical training, onboarding, and workforce development initiatives.

Quality Improvement & Strategic Projects

• Contribute to quality improvement programs and service redesign initiatives led by the National Clinical Team.
• Prepare reports, analyse data, and provide insights to support performance monitoring and decision-making.
• Identify opportunities to enhance clinical processes, systems, and service delivery outcomes.
• Support the implementation and evaluation of national clinical projects.

Stakeholder Engagement

• Build positive working relationships with GPs, nurses, Practice Managers, Operations Teams, and senior clinical leaders.
• Liaise with internal and external stakeholders to support integrated, patient-centred care delivery.
• Assist with clinical communications and the coordination of national clinical initiatives.

Clinical Systems & Technology

• Support clinical systems management, enhancements, and process improvements.
• Liaise with IT and business stakeholders to identify, investigate, and elevate clinical system issues and development opportunities.
• Coordinate testing and implementation activities for clinical technology initiatives.

About You

To be successful in this role, you will bring:

• Minimum 4 years’ experience in primary healthcare, general practice, nursing, or multi-site clinical operations.
• A sound understanding of clinical governance frameworks, accreditation standards, and regulatory compliance requirements.
• Experience working with healthcare technology platforms, including Best Practice software and Microsoft Office applications.
• Strong analytical and reporting skills, with the ability to interpret data and prepare meaningful reports.
• Excellent communication and stakeholder management skills, with the ability to work effectively across clinical and non-clinical teams.
• Proven ability to manage competing priorities and work autonomously in a fast-paced environment.
• A proactive approach to problem-solving and continuous improvement.
• Current Nursing AHPRA Registration
• Healthcare, nursing, practice management, or clinical administration experience will be highly regarded.

What we offer

• A welcoming, supportive and collaborative team environment.
• Flexible working arrangements to support work-life balance.
• Access to exclusive employee discounts and savings through our employee benefits platform, Flare.
• Fitness Passport membership, providing access to more than 1,600 fitness facilities across Australia for you and your immediate family.
• Ongoing career development and progression opportunities within IPN and the broader Sonic Healthcare network.
• Paid parental leave.
• Access to our Employee Assistance Program for you and your immediate family members.
• Access to Sonic Healthcare corporate health insurance plans.
• Employee discounts of up to 20% at Artisan Aesthetic Clinics.
• Recognition and rewards through our service milestone recognition program.

About IPN

IPN Medical Centres support the Australian community, operating over 140 Practices across the country and providing over 10 million patient consultations each year. IPN forms part of Sonic Healthcare, a leading global healthcare company headquartered in Australia.

We are connected, innovative, passionate and sincere, and our mission is to provide an excellent clinical and operational service. We encourage an environment where each team member is able to do their best, making a difference to the patients they care for. We encourage innovation and constantly seek to improve what we do. We are an equal opportunity employer and welcome diversity in the workplace.

The successful applicant is required to complete comprehensive reference and background checking prior to employment.

You'll have the opportunity to:

• Gain exposure to national clinical operations and governance, rather than being limited to a single-site environment.
• Work closely with senior clinical leadership and contribute to strategic healthcare initiatives.
• Play a key role in quality improvement, patient safety, and service excellence programs.
• Develop your skills and build pathways into clinical operations, governance, and leadership roles.
• Join a supportive, collaborative, and improvement-focused culture where your contributions are valued.
• Enjoy the flexibility of a part-time role (2 days per week) while remaining connected to impactful and meaningful work.