Practice Manager

Champagne Recruitment; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Job summary

Champagne Recruitment is partnering with Her Health to recruit a Practice Manager who will lead day-to-day operations, improve workflows and champion patient-centered care in a North Adelaide clinic.

The role requires 3–5 years in medical practice management, strong leadership and a practical, solutions-focused approach. You’ll oversee billing, governance and WHS while building an empowered, collaborative team and delivering excellent service for women’s health.

Qualifications

• 3–5 years’ experience managing or coordinating a medical practice or similar healthcare service.
• Strong operational management skills with proven ability to improve workflows and business performance.
• Sound knowledge of medical billing, Medicare claiming and financial administration.
• Experience developing and maintaining operational policies and procedures.
• Knowledge of healthcare governance and regulatory compliance.
• Demonstrated people management experience.
• Proficiency in medical practice management software (Clinic to Cloud, Gentu).

Responsibilities

• Lead the day-to-day operational management of the practice, ensuring service delivery aligns with Her Health’s strategic vision, values and service standards.
• Oversee workforce planning, staff rostering, room allocation and resource utilisation to support operational efficiency and practice capacity.
• Coordinate practice inventory, equipment and supplies to ensure operational readiness and effective resource management.
• Implement and continuously improve operational systems, processes and procedures to enhance efficiency, consistency and service delivery.
• Lead, support and develop administrative staff, including onboarding, training, performance management and ongoing professional development.
• Work collaboratively with the Practice & Operations Director to strengthen communication, coordination and accountability across teams.
• Maintain a high standard of patient experience, ensuring services are welcoming, responsive and aligned with the Her Health brand.
• Manage and resolve patient concerns and complaints in a timely, professional and sensitive manner.
• Oversee medical billing, payment processing and accounts receivable, including Medicare and private health insurance claims.
• Monitor and follow up outstanding accounts.
• Collaborate with external bookkeeping providers to ensure accurate, compliant and efficient billing and financial administration processes.
• Support operational governance, risk management and regulatory compliance, ensuring policies, procedures and service standards are consistently implemented.
• Oversee workplace health and safety (WHS) compliance, promoting a safe working environment and the consistent application of safe work practices across the practice.

Skills

Healthcare operations

People management

Policy development

Education

Practice management qualification

Tools

Clinic to Cloud

Gentu

Job description

Are you a proactive, driven and compassionate leader who sees opportunities, solves problems and inspires others?

Champagne Recruitment is working with Her Health and together we are looking for a motivated, thoughtful and solutions-focused Practice Manager who brings initiative, kindness and a genuine drive for excellence.

Someone who takes ownership, anticipates challenges and is constantly asking, "How can we do this better?" You'll thrive on improving systems, finding solutions and bringing people together to achieve great outcomes.

You understand that great leadership is about people as much as performance. You build trust, lead with empathy and inspire a team to feel valued, supported and proud of what they achieve together.

Her Health is a multidisciplinary women's health clinic in North Adelaide, bringing together experienced clinicians across obstetrics, gynaecology, general practice and allied health.

United by a shared passion for women's health, we are committed to providing exceptional, connected and compassionate care at every stage of life. Our culture is built on kindness, collaboration, mutual respect and continuous improvement.

This is an opportunity to drive improvement, inspire others and achieve excellence together.

If you're ready to make a meaningful impact alongside a caring, dedicated team, we'd love to hear from you.

About the Role

Working closely with the Practice & Operations Director, you'll help translate Her Health's vision into operational excellence while fostering a positive, collaborative and high-performing team culture.

You'll take ownership of day-to-day operations across people, systems, workflows, finances, compliance and patient experience, proactively identifying opportunities to improve how we work.

You'll critically assess existing processes, identify gaps, develop and maintain policies and procedures, and implement meaningful, sustainable improvements.

Importantly, you'll bring people together, build trust and lead change with kindness and confidence, creating a culture of shared purpose, accountability and excellence.

We're looking for someone who:

Takes initiative and ownership: Anticipates needs, acts independently and follows things through.

Thinks critically and solves problems: Challenges existing processes, identifies opportunities and delivers practical solutions.

Drives continuous improvement: Enjoys developing, implementing and refining systems, policies and procedures.

Brings people together: Builds strong relationships, encourages collaboration and inspires a united team.

Leads with kindness and integrity: Is approachable, compassionate and fair while maintaining high standards and clear expectations.

Develops and empowers others: Recognises strengths, supports professional growth and encourages accountability.

Strives for excellence: Brings attention to detail, sound judgement and pride in delivering outstanding outcomes.

Shares our passion for women's health: Believes in our vision and is motivated to make a meaningful difference to women's lives.

Thinks strategically and acts practically: Sees the bigger picture and is willing to roll up their sleeves to get things done.

This senior leadership opportunity will suit someone with strong specialist medical practice management experience who is excited to champion our vision, strengthen our team and continually raise the standard of care and service we provide.

Together, we want to build an exceptional practice, an empowered team and a better experience for every woman who walks through our doors.

Key Responsibilities

Practice Operations

• Lead the day-to-day operational management of the practice, ensuring service delivery aligns with Her Health’s strategic vision, values and service standards.
• Oversee workforce planning, staff rostering, room allocation and resource utilisation to support operational efficiency and practice capacity.
• Coordinate practice inventory, equipment and supplies to ensure operational readiness and effective resource management.
• Implement and continuously improve operational systems, processes and procedures to enhance efficiency, consistency and service delivery.
• Lead, support and develop administrative staff, including onboarding, training, performance management and ongoing professional development.
• Work collaboratively with the Practice & Operations Director to strengthen communication, coordination and accountability across teams.
• Maintain a high standard of patient experience, ensuring services are welcoming, responsive and aligned with the Her Health brand.
• Manage and resolve patient concerns and complaints in a timely, professional and sensitive manner.

Billing & Financial Administration

• Oversee medical billing, payment processing and accounts receivable, including Medicare and private health insurance claims.
• Monitor and follow up outstanding accounts.
• Collaborate with external bookkeeping providers to ensure accurate, compliant and efficient billing and financial administration processes.

Governance, Compliance & WHS

• Support operational governance, risk management and regulatory compliance, ensuring policies, procedures and service standards are consistently implemented.
• Oversee workplace health and safety (WHS) compliance, promoting a safe working environment and the consistent application of safe work practices across the practice.

Key Skills & Experience

You will ideally have:

• 3–5 years’ experience managing or coordinating a medical practice, specialist clinic or similar healthcare service.
• Strong operational management skills, with demonstrated experience improving workflows, systems and business performance.
• Sound knowledge of medical billing, Medicare claiming and financial administration processes.
• Experience developing, implementing and maintaining operational policies and procedures.
• Strong understanding of healthcare governance, regulatory compliance and risk management requirements.
• Demonstrated people management experience, with the ability to lead and support teams effectively.
• Proficiency in medical practice management software and administrative systems.
• Experience using Clinic to Cloud and or Gentu.
• Experience in women’s health, specialist medical practices or premium healthcare service environments.
• A relevant qualification in practice management, business administration or healthcare administration.
• Knowledge of accreditation or billing requirements.

Just as importantly, you bring:

• Excellent communication and organisational skills.
• Sound judgement, professionalism and discretion when managing confidential information and sensitive situations.
• A practical, calm and solutions-focused approach to problem-solving.
• A genuine commitment to patient-centred care.
• An approachable, supportive leadership style.

Key Relationships

Internal

• Specialists, clinicians and allied health practitioners
• Administration team, PA team and midwives

External

• Patients and their families
• External bookkeeping providers
• Medicare and private health insurers
• Suppliers and service providers

Qualifications

• A relevant qualification in practice management, business administration or healthcare administration is desirable.