Practice Manager | Charlestown | Full-time

ForHealth Group; Newcastle-Maitland; Vor Ort; AUD 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

Free EAP

Flare discounts

Salary packaging options

Fitness Passport access

Dental 20% employee discount

Private health insurance discount

Learning and development opportunities

Zusammenfassung

ForHealth Group is seeking a Full-Time Practice Manager to lead the Charlestown Medical Centre. You will oversee day-to-day operations, support a multidisciplinary team and deliver an exceptional patient experience.

Join a values-led organisation with 100+ medical centres, focusing on clinical excellence, innovation and inclusive culture while driving staff development and operational performance.

Qualifikationen

• Leadership or management experience, ideally in healthcare.
• Strong people leadership and team development capabilities.
• Experience in customer service, administration and operations management.
• Excellent organisational and time management abilities.
• Effective communication and stakeholder management skills.

Aufgaben

• Lead and support administrative and clinical support teams.
• Manage staffing, recruitment, onboarding and performance development.
• Coordinate rosters to meet demand and operational needs.
• Drive process improvements and operational excellence.
• Monitor centre performance and implement business strategies.
• Promote a patient-first culture and high service standards.
• Build strong relationships with GPs, nurses and allied health staff.
• Support quality improvement and accreditation activities.
• Ensure WHS compliance and manage incidents and investigations.
• Collaborate with Regional and National Leaders on initiatives.

Kenntnisse

Leadership

People management

Customer service

Organisational skills

Stakeholder management

Communication

Problem solving

Ausbildung

Business Admin

Practice Management

Tools

Microsoft Office

Practice management systems

Jobbeschreibung

Practice Manager | Charlestown | Full-time

At ForHealth, we're committed to delivering quality, accessible healthcare across Australia. With 100+ medical centres and a network of 1,500+ independent practitioners, we provide more than 8 million patient consultations annually.

As part of ForHealth, you'll be joining a progressive, values-led organisation that's shaping the future of healthcare. We're passionate about clinical excellence, investing in innovation, fostering a strong and inclusive workplace culture, and ensuring exceptional patient care remains at the heart of everything we do.

The Company

At ForHealth, we're committed to delivering quality, accessible healthcare across Australia. With 100+ medical centres and a network of 1,500+ independent practitioners, we provide more than 8 million patient consultations annually.

As part of ForHealth, you'll be joining a progressive, values-led organisation that's shaping the future of healthcare. We're passionate about clinical excellence, investing in innovation, fostering a strong and inclusive workplace culture, and ensuring exceptional patient care remains at the heart of everything we do.

The Role

We are seeking a Full-Time Practice Manager to lead our Charlestown Medical Centre.

Reporting to the Regional Manager, you will be responsible for overseeing the day-to-day operations of the centre, supporting a multidisciplinary team and driving operational excellence while delivering an exceptional patient experience.

This is an exciting opportunity for an experienced healthcare leader who is passionate about people, patient care, and business performance. If you thrive in a fast-paced environment and enjoy developing high-performing teams, we'd love to hear from you.

Why Join Us?

• Lead an Established Centre: Take ownership of a busy and successful medical centre.
• Career Growth Opportunities: Develop your leadership career within one of Australia's leading healthcare providers.
• Make a Real Impact: Drive service excellence and support positive patient outcomes.
• Supportive Leadership Team: Work alongside experienced Regional and National Leaders.
• Competitive Remuneration: Attractive salary package and employee benefits.
• Growing Healthcare Network: Join an organisation committed to innovation and growth.
• Positive Team Culture: Be part of an inclusive workplace that values collaboration and continuous improvement.

Your Responsibilities

As the Practice Manager, you will play a critical role in ensuring the smooth and successful operation of the medical centre by:

• Leading and supporting administrative and clinical support teams
• Managing staffing, recruitment, onboarding, and performance development
• Coordinating rosters to meet operational and patient demand requirements
• Driving operational excellence through process improvements
• Monitoring centre performance and implementing strategies to achieve business objectives
• Promoting a patient-first culture focused on exceptional customer service
• Building strong relationships with GPs, nurses, allied health professionals, and key stakeholders
• Supporting quality improvement and accreditation activities
• Ensuring compliance with Workplace Health and Safety policies and procedures
• Managing incidents, investigations, and corrective actions
• Collaborating with Regional and National Leaders on key initiatives and projects

About You

We're looking for an engaging and motivated leader who brings:

• Previous leadership or management experience, ideally within healthcare
• Strong people leadership and team development skills
• Experience in customer service, administration, and operational management
• Exceptional organisational and time management abilities
• Excellent communication and stakeholder management skills
• The ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and conflict-resolution capabilities
• Proficiency in Microsoft Office and practice management systems
• Knowledge of Medicare billing and healthcare compliance requirements (desirable)
• Qualification in Business Administration or Practice Management (preferred)

What We Offer

Amazing healthcare perks including:

• Free and confidential Employee Assistance Program (EAP)
• Everyday discounts on groceries, retail, utilities, and more through Flare
• Salary packaging options, including novated leasing
• Access to Fitness Passport with discounted gym memberships
• 20% discount on dental services for employees and immediate family members
• Discounted private health insurance
• Ongoing learning and professional development opportunities

ForHealth Group is committed to diversity, inclusion and equal opportunity. We welcome applications from people of all backgrounds and experiences and are committed to creating a safe, respectful, and inclusive workplace.