Practice Manager | Woodcrest | Full-time

Hanover Insurance Group, Inc.; Ipswich City; On-site; AUD 110,000 - 135,000; Full time

Benefits offered by this job

Employee Assistance Program

Flare discounts

Salary packaging

Fitness Passport

Dental discount for employees

Private health insurance

Professional development

Job summary

ForHealth Group is seeking a Full-Time Practice Manager to lead Woodcrest Medical Centre in a fast-paced, multidisciplinary setting. You will oversee day-to-day operations, support a diverse team of clinicians and staff, and drive excellent patient experiences across General Practice, Dental, Radiology and Treatment Room services.

The role offers opportunities for leadership development, collaboration with regional and national teams, and a culture that values patient care, innovation and

Qualifications

• Proven leadership experience in healthcare settings.
• Strong people leadership and team development skills.
• Experience in customer service, administration and operational management.
• Excellent organisational and time management abilities.

Responsibilities

• Lead and support administrative and clinical support teams.
• Manage staffing, recruitment, onboarding and performance development.
• Coordinate rosters to align with patient demand and business needs.
• Drive operational excellence through process improvement initiatives.
• Implement and maintain SOPs and centre processes.
• Monitor centre performance and drive business objectives.
• Promote a patient-first culture focused on exceptional service.
• Build strong relationships with GPs, nurses, allied health professionals and stakeholders.
• Support quality improvement and accreditation activities.
• Ensure WHS policies and procedures are followed.
• Collaborate with Regional and National Leaders on projects.

Skills

People leadership

Team development

Customer service

Organisational skills

Communication skills

Stakeholder relations

Education

Diploma of Practice Management

Business Administration

Tools

Microsoft Office

Practice management systems

Job description

The Company

At ForHealth, we're committed to delivering quality, accessible healthcare across Australia. With 100+ medical centres and a network of 1,500+ independent practitioners, we provide more than 8 million patient consultations annually.

As part of ForHealth, you'll be joining a progressive, values-led organisation that's shaping the future of healthcare. We're passionate about clinical excellence, investing in innovation, fostering a strong and inclusive workplace culture, and ensuring exceptional patient care remains at the heart of everything we do.

The Role

We are seeking a Full-Time Practice Manager to lead our Woodcrest Medical Centre.

Reporting to the Regional Manager, you will be responsible for overseeing the day-to-day operations of the centre, supporting a multidisciplinary team across General Practice, Dental, Radiology and Treatment Room services, while driving operational excellence and delivering an exceptional patient experience.

This is an exciting opportunity for an experienced healthcare leader who is passionate about people, patient care, and operational excellence. If you thrive in a fast-paced environment and enjoy developing high-performing teams, we'd love to hear from you.

Why Join Us?

• Lead an Established Centre: Take ownership of a busy and successful multidisciplinary medical centre.


• Career Progression: Build a long-term career with ForHealth, with opportunities for advancement into regional and broader operational leadership roles.


• Make a Real Impact: Drive service excellence, improve patient outcomes, and support a high-performing team.


• Supportive Leadership: Join a collaborative and experienced leadership team committed to your success.


• Competitive Remuneration: Attractive salary package with additional employee benefits.


• Growing Healthcare Network: Be part of one of Australia's leading primary healthcare providers.


• Positive Team Culture: Work in an inclusive and supportive environment that values teamwork and continuous improvement.

Your Responsibilities

As the Practice Manager, you will play a critical role in ensuring the smooth and successful operation of the medical centre by:

• Leading and supporting administrative and clinical support teams


• Managing staffing, recruitment, onboarding and performance development


• Coordinating rosters to align with patient demand and business needs


• Driving operational excellence through process improvement initiatives


• Implementing and maintaining standard operating procedures and centre processes


• Monitoring centre performance and implementing strategies to achieve business objectives


• Promoting a patient-first culture focused on exceptional customer service


• Building strong relationships with GPs, nurses, allied health professionals and key stakeholders


• Supporting quality improvement and accreditation activities


• Ensuring compliance with Workplace Health and Safety policies and procedures


• Managing incident reporting, investigations and corrective actions


• Collaborating with Regional and National Leaders on key projects and initiatives

About You

We're looking for an engaging and motivated leader who brings:

• Previous leadership or management experience, ideally within a healthcare setting


• Strong people leadership and team development skills


• Experience in customer service, administration and operational management


• Exceptional organisational and time management abilities


• Excellent communication and customer service skills


• Experience managing multiple priorities in a fast-paced environment


• Strong problem-solving, negotiation and conflict resolution capabilities


• Proficiency with Microsoft Office and practice management systems


• Knowledge of Medicare billing and healthcare compliance requirements (desirable)


• Qualification in Business Administration or Diploma of Practice Management (preferred)

What We Offer

Amazing healthcare perks including:

• Free and confidential Employee Assistance Program (EAP)


• Everyday discounts on groceries, retail, utilities and more through Flare


• Salary packaging options, including novated leasing


• Access to Fitness Passport with discounted gym and fitness memberships


• 20% discount on dental services for employees and immediate family members


• Discounted Medibank private health insurance


• Ongoing learning and professional development opportunities

ForHealth Group is committed to diversity, inclusion and equal opportunity. We welcome applications from people of all backgrounds and experiences and are committed to creating a safe, respectful and inclusive workplace.