Assistant Practice Manager | General Practice

High Street Medical Centre; City of Melbourne; On-site; AUD 70,000 - 95,000; Full time

Job summary

High Street Medical Clinic in Prahran is seeking an experienced Assistant Practice Manager to support the day-to-day operations of a busy general practice. You will work closely with the Business Manager and Nurse Coordinator, leading the reception team and coordinating rostering, onboarding and performance management.

We value hands-on leadership and strong communication, with a focus on patient care, team cohesion and maintaining efficient systems.

Qualifications

• Minimum 2 years' experience as an Assistant Practice Manager or Practice Manager in general practice.
• Experience in a private or mixed-billing practice supporting 8 or more GPs.
• Proficiency in Best Practice

Responsibilities

• Support day-to-day operations, keeping systems and processes running smoothly
• Leading, coaching and supporting the reception team, including onboarding, training and performance management
• Assist with rostering, team coordination and support
• Act as a point of contact for GP's, staff, and patients, keeping communication clear and consistent
• Support compliance and accreditation requirements
• Provide support to the Business Manager on improvement projects and process development/improvement
• Step into the Manager role during leave, to keep the clinic running as usual

Skills

Leadership

People management

Communication

Tools

Best Practice

HotDoc

Tyro

Cubiko

Job description

High Street Medical Clinic is a long-established, well-resourced general practice in Prahran, with excellent public transport access. With 16 GPs, 5 nurses, 7 reception staff and pathology on site, we are looking for an experienced Assistant Practice Manager to become the 2IC to our Business Manager and support the day-to-day operation of the practice.

We are a stable, close-knit practice that has grown by looking after our patients, doctors and staff well, and we are looking for someone who wants to become a long-term member of the practice.

You must demonstrate all three:

Minimum 2 years' experience as an Assistant Practice Manager or Practice Manager in general practice

Experience in a private or mixed-billing practice supporting 8 or more GPs

Proficiency in Best Practice

The role

This is a hands‑on leadership role. You will be highly visible within the practice, working alongside the reception team, patients and doctors, with dedicated administration time for operational work and projects. You will work closely with an experienced Business Manager and Nurse Coordinator, with an established Senior Receptionist supporting the reception team.

You will be responsible for:

• Support day-to-day operations, keeping systems and processess running smoothly
• Leading, coaching and supporting the reception team, including onboarding, training and performance management
• Assist with rostering, team coordination and support
• Act as a point of contact for GP's, staff, and patients, keeping communication clear and consistent
• Support compliance and accreditation requirements
• Provide support to the Business Manager on improvement projects and process development/improvement
• Step into the Manager role during leave, to keep the clinic running as usual

About you

Operational capability will get you shortlisted. Strong people skills, judgement and leadership will determine whether you succeed in the role.

You will be confident, calm and hands‑on, and comfortable with:

• Leading a busy reception team
• Dealing with competing demands and difficult situations
• Showing empathy for patients and a genuine desire to help
• Having difficult conversations when required
• Taking ownership rather than waiting to be directed

Systems we use: Best Practice, HotDoc, Tyro, Cubiko